CRM Administrator (Oracle Service Cloud, JavaScript, Project Coordination)

Job Title : CRM Administrator (Oracle Service Cloud JavaScript Project Coordination)

Location : Atlanta GA (Hybrid- Local Candidates Only)

We are currently seeking candidates who meet the following qualification

Responsibilities

• Configure and maintain CRM settings user profiles workspaces workflows message templates surveys campaigns databases and permissions.
• Assist with testing and verification of internal custom code and vendor software releases patches and add-ons.
• Collaborate with Contact Center teams and Business Analysts to identify operational improvements system enhancements and customizations aligned with business needs.
• Work closely with technical leads developers database administrators and system administrators to ensure system availability and support business continuity testing.
• Manage data integrity tasks including imports migrations integrations and data cleanup.
• Provide application administration troubleshooting and technical support for IT projects applications and systems-including code migration change control application security performance and availability.
• Develop and maintain Intelligent Advisor interviews within Oracle Service Cloud.

• Coordinate project timelines deliverables and resources across multiple internal teams.
• Maintain all project documentation such as BRDs project plans test plans test results and meeting notes.
• Schedule and facilitate project meetings to ensure timely updates clear communication and issue resolution.

• Strong proficiency in CRM administration and data management including reporting campaigns surveys and Intelligent Advisor.
• Experience administering CRM platforms such as Oracle Service Cloud Salesforce Microsoft Dynamics or equivalent.
• Proficiency in HTML CSS and JavaScript .
• Strong written and verbal communication skills.
• Excellent interpersonal analytical and organizational capabilities.
• Familiarity with project management tools such as Jira Trello Confluence or Asana .
• Advanced proficiency in Microsoft Office including Excel Word and PowerPoint .
• Experience in project coordination or project management.

• Prior experience working in the public sector .
  
  
  If you meet these qualifications please submit your application via link provided in Linkedin.
  Kindly do not call the general line to submit your application.