Desktop Support Technician

MetroSys
Dublin, GA

About the Role:
MetroSys is seeking a skilled and customer-focused Desktop Support Technician to provide onsite technical support at a manufacturing client facility in Dublin, Georgia. The ideal candidate will be a hands-on problem solver with experience supporting Windows environments, manufacturing floor systems, and user hardware in a fast-paced production setting.

Key Responsibilities:

  • Provide Tier 1 and Tier 2 desktop support for end users, including hardware, software, and network troubleshooting.

  • Support manufacturing systems and equipment , ensuring minimal downtime for production-critical devices.

  • Install, configure, and maintain Windows PCs, printers, scanners, and mobile devices .

  • Manage support tickets, track resolutions, and maintain documentation using the client’s ticketing system.

  • Coordinate with IT infrastructure and application teams for escalated issues or specialized support.

  • Maintain inventory of IT assets and perform regular hardware checks and preventive maintenance.

  • Ensure compliance with company IT policies and security standards.

Qualifications:

  • 3+ years of experience in desktop or IT support , preferably in a manufacturing or industrial environment .

  • Strong troubleshooting skills for Windows operating systems and Microsoft 365.

  • Experience with network connectivity, VPN, and printer configuration .

  • Familiarity with Active Directory, imaging tools, and basic network troubleshooting .

  • Excellent communication and interpersonal skills.

  • Ability to work independently and provide responsive onsite support.

Preferred Skills:

  • Experience supporting manufacturing control systems, barcode scanners, or production line devices .

  • Familiarity with ITSM/ticketing systems (e.g., ServiceNow, HappyFox, Jira).

  • CompTIA A+ or similar certification preferred.

Posted 2025-10-31

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