Server

JOB DESCRIPTION:
Position: Server and/or Banquet Server.
Department: Food & Beverage.

Job Summary:
Performs all tasks associated with presetting, serving, and breaking down rooms where food service activities are performed

Job Specifications:
Qualifications:

• High School Diploma or equivalent.
• One + years of experience as a Food Server/Banquet Server in a country club, upscale hotel, or free-standing restaurant operation.
• Thorough knowledge and understanding of quality food service techniques and standards.
• Exceptional guest service skills.
• Ability to lift and carry food service trays weighing 35+ pounds.
• Ability to stand, stoop, and bend repetitively during the entire shift.
• Ability to speak, read, and understand the English language.
• Ability to work a flexible schedule to include weekends and holidays.

Preferred Skills and Abilities:
Certifications: “TIPS” or equivalent responsible vendor, ServSafe.
Wine knowledge.

Job Duties:
Job Specific:

• Completes required set-up/preparation of area before the scheduled activity.
• Inspects all equipment before, during, and at the end of each shift.
• Reports any deviations from standards to the Manager/Supervisor.
• Inventories materials and supplies at the beginning of a shift, and obtains quantities necessary to support forecasted levels of business.
• Prepares coffee, iced/hot tea, and other beverages as required.
• Check all plates before service for accuracy, completeness, appearance, and presentation.
• Serves food to members and their guests in accordance with Service Standards.
• Monitors members and their guests, anticipates needs, responds to requests, and ensures satisfaction.
• Monitors members' and their guests' alcohol consumption to prevent overindulgence and ensure safety.
• Clears tables and breaks down the area after completion of the food service activity.
• Completes assigned end-of-shift duties.
• Other duties as assigned.

General:

• Promotes and applies teamwork skills at all times.
• Notifies appropriate individuals promptly and fully of problems and/or unusual matters of significance.
• Is polite, friendly, and helpful to members and their guests, management, and fellow employees.
• Executes emergency procedures by club standards.
• Complies with required safety regulations and procedures.
• Attends appropriate department meetings and training sessions.
• Maintains the cleanliness and excellent condition of equipment and work areas.
• Complies with club standards, policies, and rules.
• Remains current with club information and changes.
• Complies with club uniform and grooming standards.

Other Details:

• Within the first 30 days, servers must be able to perform to standards in all activities.

About West Lake Country Club:

West Lake Country Club is a welcoming community with a friendly and healthy lifestyle for all ages. We believe in a fun, active, and engaged membership, where everyone comes to play! Come enjoy a beautiful 18-hole golf course, 24/7 state-of-the-art fitness facility, 10 well-maintained tennis courts, 4 pickleball courts, dining, special events, kids’ activities, and more!