Insurance Customer Service

Job Description

Job Description

Douglas Bennett Insurance is a small, personable agency that thrives on open communication, exceptional customer service, and unwavering integrity. We are committed to cultivating growth, setting clear procedures, and maintaining a collaborative environment. Our team is driven by conviction, efficiency, and attention to detail, ensuring that every client experience is handled with care and professionalism.

Were looking for a Insurance Customer Service Rep to join our dedicated team. This position focuses on building relationships, retaining clients, and delivering top-notch service.

At our agency, we take a thoughtful and selective approach when choosing our clientele. This allows us to foster a more balanced and less stressful work environment, which is a key priority for us. Employees love our open communication, structured procedures, and dedication to their growth. Here youre not just part of a teamyoure part of a family that values excellence and integrity. Take the next step in your career and apply today to join our mission-driven agency!

The base pay for licensed individuals is $35,000$50,000 annually based on experience, with opportunities for professional growth.

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Monday - Friday (9am - 5pm) Work Schedule

Pay Raise Opportunities

Paid Continuing Education

Employee Appreciation Lunchs

Espresso Machine

Ongoing Training

Weekends Off

Paid Holidays

Paid Gym Memberships

Free Coffee

Appreiciation lunches

Daily team meetings

Collaborative environment

• Handle payments and billing questions efficiently
• Process policy changes and endorsements promptly
• Deliver professional, friendly customer service to all clients
• Build and nurture strong client relationships.
• Conduct account reviews.

• Property & Casualty license preferred or must obtain within 30 days of hire.
• Licensing assistance available
• Proficiency in technology and typing skills.
• Critical thinking abilities and a solution-oriented mindset.
• Team-oriented with professional phone and office etiquette.
• Commitment to delivering extraordinary customer service.