Virtual Customer Service Associate
Job Description
Job Description
Overview
We are looking for a friendly and organized Customer Service Associate to assist clients with their licensing needs via phone, chat, and email. This role is ideal for someone who thrives on delivering outstanding service and making clients feel supported and understood.
Responsibilities
Respond to inquiries across multiple channels (phone, chat, email)
Resolve issues and answer questions regarding services and procedures
Keep client records up to date in the CRM
Provide follow-up and ensure customer satisfaction
Work collaboratively with the support team
Qualifications
Prior experience in customer service or administrative support preferred
Strong interpersonal and communication skills
Familiarity with Google Workspace and CRM tools
Comfortable working remotely with minimal supervision
Dependable, professional, and courteous
Benefits
100% remote
$20–$22 per hour
Health insurance (for full-time employees)
Paid time off (for full-time employees)
Supportive team and career growth potential
Company Description
JV Telesales is a contract inside‐sales and customer service powerhouse that partners with brands across retail, e-commerce, consumer services, and emerging tech to turn phone conversations into revenue or support assistance. Flexible scheduling, transparent metrics, and performance‐based pay mean our team members grow as fast as they sell, while clients gain a scalable, results‐focused sales force without the overhead of an in‐house call center.
Company Description
JV Telesales is a contract inside‐sales and customer service powerhouse that partners with brands across retail, e-commerce, consumer services, and emerging tech to turn phone conversations into revenue or support assistance. Flexible scheduling, transparent metrics, and performance‐based pay mean our team members grow as fast as they sell, while clients gain a scalable, results‐focused sales force without the overhead of an in‐house call center.
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