Business Development and Customer Service Representative

Position Title: Business Development and Customer Service Representative

Report to: Franchise Business Owner

Status: Part-time or Full-time, REMOTE

Location: REMOTE for British Swim School of Gwinnett-Hall (MUST LIVE IN LOCAL BUFORD, GA MARKET OR NEARBY AREA)

As a business Development and Customer Service Representative with British Swim School of Gwinnett-Hall, you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing customer requests, setting up water safety presentations, and answering customers’ questions while making their experience personable and memorable.

Knowledge, Skills, and Abilities:

• Enthusiastic personality


• Strong sales and customer service skills


• Ability to maintain a positive attitude when speaking to customers


• Ability to adhere to a schedule, and follow policies and procedures of British Swim School


• Competent with phone systems and appropriate computer programs


• Able to multi-task


• Ability to fluently speak English. Additional languages are a plus


• Satisfactory completion of Jack Rabbit (POS and Scheduling) and Call Center SkyPrep online training.

Roles and Responsibilities

• Answer calls, manage online chat, and respond to emails


• Make outbound calls as needed on leads like daycare centers, preschools, mother’s groups, etc in conjunction with marketing initiatives


• Manage and resolve customer issues and complaints


• Provide customers with product and service information


• Accurately enter new customer information into system


• Update existing customer information


• Process payments, class changes, move-ups, orders, forms, and applications


• Identify and escalate priority issues


• Make follow-up and outbound calls as needed to follow up on leads


• Enters roll (attendance) sheets into JR


• Document all call information according to standard operating procedures


• Complete call logs


• Produce call reports


• Attend in person staff meetings as required


• Stay informed with current and upcoming events and promotions in the local marketplace

Qualifications:

• Customer service and sales experience


• High School education or equivalent

Pay:

• Commensurate with experience. Hourly with incentive opportunities.

Flexible work from home options available.

Compensation: $10.00 - $15.00 per hour

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.