Director, Product Operations
- Partner with the SVP and ARCAID leadership to define, evolve, and communicate a clear tower strategy that aligns to the broader P&T vision and priorities.
- Own the ARCAID narrative - translating complex AI, architecture, data, and corporate technology concepts into simple, straightforward messaging tailored to executive and business audiences.
- Develop and maintain messaging frameworks, value propositions, and strategic 1-pagers that clearly articulate the impact and direction of ARCAID initiatives.
- Develop high-quality executive materials (EC/SLT/ELT readouts, Board updates, OA forums, strategic presentations) that drive clarity, alignment, and informed decision-making.
- Craft compelling narratives that simplify complex topics into clear, structured, and persuasive messaging for both technical and non-technical audiences.
- Ensure consistency and cohesion in how ARCAID's strategy, priorities, and progress are communicated internally and externally.
- Establish and reinforce a clear operating rhythm across ARCAID - including LT meetings, priority check-ins, quarterly lookbacks/QBRs, SteerCos, and weekly CPTO updates.
- Bring structure to areas where structure doesn't exist today - standing up SteerCos, priority reviews, and governance forums with primary business stakeholders.
- Partner with the Agile CoE and Portfolio Management to drive consistent delivery practices, including annual planning, product roadmaps, prioritization, KPIs/OKRs, and priority reporting.
- Monitor tower KPIs and financial performance, acting as a conduit to Finance on budget vs. spend, business cases, vendor management, and the pipeline of new investments.
- Partner closely with business and commercial stakeholders (e.g., GCM, Finance, HR, Loyalty, Owner Relations) to drive ARCAID priorities through the business.
- Act as a connective layer between ARCAID and internal P&T towers (DDC, EPI, GTX, ETS, GC) to surface dependencies, align on shared priorities, and ensure cohesive delivery of horizontal capabilities.
- Represent ARCAID's strategy and value proposition across cross-functional forums on behalf of tower leadership.
- Swarm high-impact, cross-functional initiatives (e.g., AI Step Change, Gemini Enterprise, AI CoE, Data Engineering, Corporate Products) to accelerate execution and bring consistent operational governance.
- Ensure initiatives are grounded in clear objectives, measurable outcomes, and ongoing visibility to leadership.
- Act as a trusted advisor to Wei - proactively identifying risks, gaps, and opportunities and helping the tower stay aligned to its strategic direction.
- 7-10 years of progressive experience across strategy, product management, product marketing, or product operations roles within technology-driven organizations.
- Demonstrated success in strategic planning, narrative development, and executive communication for senior leadership audiences.
- Strong track record of influencing senior stakeholders and operating effectively in complex, matrixed environments.
- Experience working within technology organizations, with exposure to AI, data, architecture, and platform-based capabilities.
- Proven ability to establish operating rhythms, governance forums, and executive reporting structures from the ground up.
- Experience partnering with commercial/business stakeholders (Finance, HR, GCM, Regions, Legal) to drive technology priorities through the business.
- Excellent communication skills, with the ability to build alignment and trust across all levels of the organization.
- Experience:
- Product background - brings a product mindset grounded in customer value, iterative improvement, and outcomes over outputs.
- Effective storytelling - proven ability to craft compelling narratives and executive-level messaging that simplify complex topics.
- Rigor and discipline - operates with structure, follow-through, and a bias for closure; brings order to complex, ambiguous environments.
- Drives ideas through the business - able to move an idea from concept to alignment to execution by influencing senior stakeholders without direct authority.
- Business partnership - partners closely with business and commercial stakeholders to build trust, secure buy-in, and unlock decisions.
- Brings structure to white space - comfortable establishing SteerCos, priority reviews, and governance where none exist today.
- Comfortable in ambiguity - thrives operating in white space, defining the "how" while shaping the "what."
- Translates complex technology - turns AI, data, and architecture concepts into simple, straightforward messaging for any audience.
Location - Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business. - Product background - brings a product mindset grounded in customer value, iterative improvement, and outcomes over outputs.
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