Field Service Coordinator (Griffin)

Field Service Coordinator
Location: Griffin, GA

The Field Service Coordinator is responsible for coordinating, scheduling, and supporting all field service, warranty repair, and customer support activities. This role ensures efficient dispatching of field technicians, timely resolution of service requests, and a high level of customer satisfaction through proactive communication, accurate scheduling, and effective service execution.

Key Responsibilities:

• Lead, coordinate, and support daily activities of the field service team to ensure efficient workflow, timely response, and successful completion of service and warranty repair assignments.
• Schedule and manage all field service work, including warranty repairs, preventative maintenance, installations, and emergency service calls.
• Coordinate technician dispatching based on skill set, availability, geography, and job priority to maximize efficiency and minimize downtime.
• Conduct site visits as needed to evaluate job scope, identify required resources, and ensure accurate understanding of customer service needs.
• Serve as a primary point of contact for customers regarding service requests, providing timely updates, issue resolution, and follow-through to ensure complete satisfaction.
• Build and maintain strong, long-term customer relationships through consistent communication, responsiveness, and professionalism.
• Prepare, develop, and submit accurate service quotes and repair estimates for field service, warranty work, and additional customer-requested services.
• Track service progress and ensure all jobs are completed in alignment with customer expectations, internal standards, and contractual requirements.

Additional Skills & Attributes:

• Participate in required safety programs and maintain a strong commitment to working safely.
• Perform additional duties as assigned by management.
• Demonstrated success in prior relevant roles.
• Use sound judgment and creativity to provide effective solutions for customer needs.
• High energy, self-motivated, with a strong work ethic.
• Excellent communication skills, including the ability to clearly convey service and warranty solutions via phone, email, and text.
  
  

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.