Technical Account Representative

Why work at La Marzocco USA?

At La Marzocco, we pride ourselves on our artisan heritage, our passion for coffee, and commitment to our customers. As a leader in coffee equipment technology since 1927, La Marzocco is committed to the craft of hospitality, the pride of service, and the humility of our responsibility to future generations. Located in the Ballard neighborhood of Seattle, WA and with satellite offices and warehouses in multiple cities across the United States, La Marzocco USA carries the proud traditions of our Italian heritage while offering a modern work environment and a dedication to fostering personal and professional growth for all employees.

What we offer you:

• A generous benefits package including health, dental, life/disability, and retirement
• Employee reimbursement program for qualified green and wellness items
• Employee discounts
• Generous PTO

How you’ll have an impact at La Marzocco:

The Technical Account Representative, South East Region, will support and assist in fulfilling La Marzocco’s mission to provide technical training, product education & promotion, technical resource development, and parts sales & support to our customers in the Region. This position will manage a La Marzocco training space, travel throughout the region to provide trainings and build technical networks, and collaborate closely with La Marzocco USA’s Sales, Technical Solutions and Marketing teams.

As a Technical Account Representative, a typical day might include a mix of the following:

• Provide mentorship, technical development, and be the trusted resource for all LM USA 3 party technicians in the region. Provide Technical Product information across all LM USA products.
• Provide in-person Technical Training Classes in the SE region for individuals and groups.
• Assist Sales, Marketing and Management with regional and national trade shows & events.
• Work with the SE Regional Sales Representative to maintain ongoing partner support and ensure partners are consistently highly satisfied and engaged with LM products.
• Work with the Sales and the Technical Solutions departments to identify and solve recurring tech support issues with our partners.
• Activate and maintain the local training center/lab, ensure equipment is fully functional and ready for trainings, and manage local parts inventory.

What you’ll bring to the table:

• High School Diploma or equivalent.
• 3-5 years of specialty coffee industry experience, using, servicing and training on traditional espresso machines, grinders, and water conditioning systems.
• Experience leading instructional content in a classroom setting.
• Expertise in diagnosing and solving plumbing, electrical, mechanical, and water quality-related problems in espresso systems.
• Deep familiarity with La Marzocco products and organization is a plus.
• Organized, driven, high attention to detail and self-motivated with sound judgment. Can work in a fast-paced, rapidly changing environment that is very customer-centric.
• Excellent communication skills, both written and verbal. Comfort with public speaking and engaging with diverse populations.
• Experience with Microsoft Office programs Word, Excel, Outlook; SAP or other inventory management software; Salesforce or other CRM, handheld devices; and the ability to learn new software.
• Current driver’s license and clean driving record.
• Bi-Lingual - English/Spanish a plus.

The details:

• Location: Atlanta, GA
• Compensation Range: $70,000-$80,000 annual base salary depending on experience, with 5% bonus opportunity
• Schedule: Typically Monday-Friday, 8am-5pm; Position requires flexibility to work evenings and weekends to attend events and trainings.
• Reports to: Vice President Operations
• Frequently required to sit, stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• The ability to work in different environments, such as warehouses, customer locations, event spaces and offices is required.
• Travel: up to 50% travel within SE Territory.

For new hires, we strive to make competitive offers allowing the new employee room for future growth. The exact compensation is determined by various factors including experience, skills, education, geographic location, and budget.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes employees with a range of backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified Applicants should submit their Cover Letter and Resume to apply. Questions can be directed to:

La Marzocco Human Resources

[email protected]

Position open until filled.