Front Desk Administrative Assistant

Front Desk Administrative Assistant – Specialty Gynecology Practice

About Us:
We are a highly specialized, world-renowned surgical practice dedicated to providing exceptional care to our patients. As a small but dynamic team, every role is critical to ensuring our office runs smoothly. We are seeking a Front Desk Administrative Assistant who will serve as the first welcoming face for our patients and play a vital role in supporting both our administrative and clinical teams.

Job Summary

This is a fast-paced, high-energy position requiring strong multitasking, organizational, and communication skills. The ideal candidate will have previous medical office experience and a genuine commitment to delivering outstanding customer service.

Key Responsibilities:

• Open and prepare the office each morning.
• Answer the main phone line and direct calls appropriately.
• Greet, check in, and check out patients with professionalism and warmth.
• Collect and post payments for pre-ops and office visits.
• Manage the administrative email account and distribute messages as needed.
• Prepare patient charts, upload documents, and maintain accuracy in the EMR system.
• Communicate patient needs, concerns, or complaints to the appropriate staff.
• Prepare surgical packets for pre-op appointments.
• Schedule patient appointments.
• Scan, label, and upload all pre-op and new patient documents.
• Release appropriate documentation to the patient portal following appointments.
• Provide coverage and additional support as needed.

Qualifications:

• Medical office experience required.
• Bilingual (Fluent in Spanish) is strongly desired.
• Exceptional customer service and communication skills.
• Ability to thrive in a busy, team-oriented environment.
• Strong organizational skills and attention to detail.
• Reliability, punctuality, and professionalism.
• Friendly and caring demeanor.
• Ability to multi-task and problem-solve with integrity.

Benefits:

• Employer-paid Medical and Dental insurance (employee-only; eligibility after 3 months).
• Two sets of scrubs provided by the practice; employee to purchase one pair of black scrubs.
• 401(k) profit-sharing plan eligibility after 1 year.
• Paid Time Off (PTO):
  • After 2 months: 10 days.
  • After 1 year: 15 days.
  • After 2 years: 20 days.
  • After 5 years: 25 days.
• Paid holidays.
• Generous annual Christmas bonus.

Work Schedule:

• Monday & Friday: 6:30 AM – 3:00 PM.
• Tuesday – Thursday: 8:30 AM – 5:00 PM.
• No weekends required.
• This is an in-office position (not remote).

Job Type: Full-Time