Technical Account Manager

Job Description

Job Description

Technical Account Manager - Industrial Automation
Buckhead (Atlanta), GA
On-site

Duration: 4+ month contract (potential extension and possible direct-hire conversion based on business needs)
Targeted Pay Rate: $40+/hr

Position Overview
We're seeking a relationship-focused technical professional to serve as the primary point of contact for system integration partners supporting automated warehouse robotics systems throughout North America.
This role is ideal for someone who enjoys working with customers, coordinating technical teams, and driving issues to resolution. Rather than performing hands-on troubleshooting every day, you'll manage customer relationships, prioritize technical issues, coordinate internal subject matter experts, and ensure integrators receive timely support.

If you have experience supporting industrial automation, robotics, material handling, or maintenance operations-and can communicate effectively with both engineers and customers-this is an excellent opportunity to join a fast-growing robotics company.

Key Responsibilities

• Serve as the primary technical contact for assigned integration partners.
• Build strong relationships through regular meetings and ongoing communication.
• Manage open technical issues from intake through resolution.
• Coordinate internal engineering resources to ensure customer issues are addressed appropriately.
• Review and prioritize support cases using ServiceNow.
• Track action items and follow up to ensure timely completion.
• Help integrators understand system functionality, capabilities, and best practices.
• Analyze recurring technical issues and identify opportunities for long-term improvements.
• Collaborate with engineering teams on system optimization and performance improvements.
• Encourage customers to maintain current software versions and recommended updates.
• Provide Level 2 support by coordinating solutions for escalated technical issues.
• Travel to customer sites when needed to strengthen relationships, assist with issue resolution, and support maintenance operations.
• Maintain clear communication with both customers and internal teams regarding issue status and next steps.

Required Qualifications

• 3+ years of experience in one or more of the following:
  • Technical Account Management
  • Customer Success
  • Project Coordination
  • Field Engineering
  • Industrial Automation Support
  • Maintenance Operations
• Ability to communicate effectively with engineers, technicians, and customers.
• Experience coordinating multiple priorities and driving issues to completion.
• Strong organizational and follow-up skills.
• Comfortable learning complex technical products.
• Experience working with ticketing or case management systems (ServiceNow or similar preferred).
• Ability to travel approximately 25% within North America.

Preferred Qualifications
Experience in one or more of the following:

• Warehouse automation
• Material handling systems
• Robotics
• Mechatronics
• Industrial automation
• Manufacturing
• Conveyor systems
• Maintenance operations
• Technical customer support
• Controls or mechanical engineering environment

Experience with:

• ServiceNow
• Customer issue management
• Root cause analysis
• Cross-functional engineering teams
• Continuous improvement initiatives

Why This Opportunity?

• Join one of the fastest-growing warehouse robotics companies.
• Highly collaborative engineering culture.
• Blend of customer interaction and technical problem-solving.
• Opportunity to work with cutting-edge automation technology.
• Potential for contract extension or permanent employment.

All applicants applying for this job opening must be legally authorized to work in the United States and are required to have US residency at the time of application. Sponsorship is not available for this opportunity. OPT or H1B Visa is not being accepted at this time.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world’s most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we’re here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.