Bilingual Customer Service Representative

Job Description

Job Description

Bilingual Customer Service Representative | $18.00/Hour | On-Site

What Matters Most

• Competitive pay of $18.00 per hour plus additional compensation opportunities
• Schedule: Monday – Friday, 8:00 AM – 5:00 PM
• Location: Suwanee, GA
• Temporary-to-hire opportunity with career growth and stability
• Weekly pay with direct deposit or pay card
• When you work through The Reserves Network, you are eligible to enroll in dental, vision, and medical insurance, as well as a 401(k), direct deposit, and our referral bonus program

Job Description

The Customer Service Representative is responsible for day-to-day communication with assigned customers. This includes processing emails, online orders, faxes, and handling incoming calls. In addition, the Customer Service Representative will assist management with administrative duties and account maintenance support.

Responsibilities

• Efficiently process orders received daily via fax, email, online ordering, and telephone
• Handle or route customer requests and complaints by contacting the Sales Manager or submitting feedback, technical support, or warranty tickets
• Respond to customer requests and resolve troubleshooting issues promptly
• Monitor account issues and communicate with management to implement and drive effective solutions
• Maintain accurate customer records and provide excellent customer service

Qualifications and Requirements

• 1–2 years of customer service experience required
• Must be fluent in English and Spanish (read, write, and speak)
• Basic computer skills required
• Strong communication and problem-solving skills
• Bilingual (English/Spanish) required

Benefits and Perks

• $18.00 per hour
• Medical Benefits
• Paid Holidays
• Training and Growth Opportunities

Your New Organization

Our client manufactures and distributes quality service parts for the heavy-duty truck industry. For more than 50 years, they have been a trusted supplier and distributor serving customers worldwide.

Your Career Partner

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding career opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and excel in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

Pay Transparency Statement

In the spirit of pay transparency, we want to share that the base pay rate for this position is $18.00 per hour, not including benefits, potential bonuses, or additional compensation. If hired, your compensation will be determined based on factors such as individual skills, qualifications, experience, and geographic location. We also believe in the importance of pay equity and consider the compensation of current team members as part of any final offer. Please note that the rate listed above represents the starting pay for this position and allows for future growth and advancement opportunities.

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