Quality Assurance - Process & Documentation Analyst (8629)
- Document current-state business processes using Visio workflow diagrams
- Develop and update Standard Operating Procedures (SOPs) and related QA documentation
- Conduct process walk-throughs with subject matter experts to ensure accuracy and completeness
- Identify process gaps, redundancies, control weaknesses, and improvement opportunities
- Support QA audits, internal reviews, and quality assessments
- Ensure documentation aligns with internal QA standards and compliance requirements
- Maintain version control and documentation repositories
- Assist with future-state process design and continuous improvement initiatives
- Provide clear, concise documentation suitable for training and onboarding purposes
- Strong process analysis and documentation skills
- Experience working within structured, controlled environments
- High attention to detail and accuracy
- Ability to quickly learn and understand complex workflows
- Strong written and verbal communication skills
- Proficiency with Microsoft Office (Word, Excel, PowerPoint)
- Ability to work cross-functionally with multiple stakeholders
- Organized, self-directed, and able to manage multiple tasks
- Experience creating process maps or flow diagrams (Visio preferred)
- Background in finance, operations, compliance, audit, or process improvement
- Familiarity with QA frameworks, internal controls, or risk management concepts
- Exposure to ISO, SOP governance, or regulated environments
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