Patient Experience Specialist

MaKai Consulting, LLC
Richmond Hill, GA

At Chatham Oral Surgery, the Patient Experience Specialist will interact with our valuable patients by addressing inquiries and resolving complaints. You will be able to connect with a patient in a very short time frame, hear the patient and ensure they walk away from the phone call satisfied that they have the best information possible. The best person for the position would be able to carry on a conversation with our patients and also keep the phone call moving. Yes….it is an art. If you feel like you have the skills to accomplish this, then please apply!! We are looking for efficient, knowledgeable team members that truly care for the people they interact with, everyday.

The first thing you should know is that we believe in showing how valuable our team members are to this practice. Without our team, this office would not be here…each person is worthy of every benefit that is provided!

Supervisory Responsibilities:
  • None

 

Duties/Responsibilities:
  • Interacts with patients via telephone, text, email, online chat, or in person to provide support and information on Chatham Oral Surgery’s services, Doctors, scheduling and billing.

  • Collects information and schedules new and existing patient appointments for oral surgery, consultations while answering questions about upcoming post-op visits.

  • Fields patient questions and complaints; when the issue is beyond the specialist’s current knowledge, forwards to the assigned specialist or other appropriate team members.

  • Ensures that appropriate actions are taken to resolve patients problems and concerns.

  • Maintains patient accounts and records of patient interactions with details of inquiries, complaints, or comments (via patient information systems)

  • Performs other related duties as assigned.

 

Required Skills/Abilities:
  • Excellent communication skills including active listening.

  • Service-oriented and able to resolve patient grievances.

  • Proficient computer skills with the ability to learn new software.

  • Strong relationship building skills.

Education and Experience:
  • High school diploma or equivalent.

  • patient service experience required.

 

Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.

  • Must be able to lift up to 15 pounds at times.

The Good Stuff

 

BENEFITS:

  • Sam's Club Membership

  • Costco Wholesale Membership

  • Free Gym Membership

  • Paid Weekly

  • 401(k)

  • 401(k) matching

  • Profit Sharing

  • Employee discount

  • Health insurance

  • Health savings account

  • Life insurance

  • Paid time off

  • Retirement plan

SCHEDULE:

  • 8:00am - 4:00pm or 9:00am to 5:00pm

  • Day shift

Posted 2025-12-22

Recommended Jobs

MuleSoft Integration Engineer

Fulfillment IQ
Atlanta, GA

General Information Job Title: MuleSoft Integration Engineer Location: Atlanta, GA (Remote) Employment Type: Contract About Fulfillment IQ (FIQ) At Fulfillment IQ, we are transforming …

View Details
Posted 2026-02-26

Software Engineer Full Stack & Application Development I (Full Time) - United States

Cisco
Alpharetta, GA

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you di…

View Details
Posted 2026-02-25

Building Engineer

Accesso Partners/Accesso Services
Atlanta, GA

About Us We are a solutions-driven property management company, managing a portfolio of commercial real estate properties (office). Job Duties • Effectively respond to and resolve tenant se…

View Details
Posted 2026-02-26

WFH Honeymoon Coordinator

ExploreMore with Fran
Atlanta, GA

Title: Honeymoon Coordinator – Help Couples Plan the Perfect Start to Their Forever **Are you passionate about travel and helping couples create unforgettable honeymoon experiences? We are looking…

View Details
Posted 2026-02-17

Appeals Specialist-Entry Level

NANA Healthcare Management, LLC
Doraville, GA

Job Description: The Appeals Specialist is a vital member of the MYMB System of Care. The Appeals Specialist is responsible for managing and resolving insurance claim denials by submitting timely,…

View Details
Posted 2025-12-31

Medical Assistant/ Nephrology

SouthCoast Health
Savannah, GA

SouthCoast Health is looking for a Full-Time Medical Assistant for our Nephrology Dept. R esponsible for assisting physicians with patient care, clerical, and organizational tasks. Responsible fo…

View Details
Posted 2026-02-16

LIFESpring Clinical Intake and Care Coordinator

River Edge Behavioral Health Center
Macon, GA

About River Edge Behavioral Health: Serving more than 10,000 Georgians, River Edge continues to be one of the state's leading resources for mental health, substance use disorder treatments and suppo…

View Details
Posted 2026-02-10

Senior Property Accountant - Commercial Portfolio

NorthPoint Search Group
Atlanta, GA

Senior Property Accountant – Commercial Portfolio To Apply Now – email your resume to [email protected] Who: Experienced commercial property accountants with 5+ years o…

View Details
Posted 2026-02-18

Bartender

Vic's On The River
Savannah, GA

Seeking hard-working, professional bartender. Must have weekend availability. Requirements: ~3-5 years of the fine dining experience  ~ Liquor, beer, and wine knowledge & pairing. ~ Current b…

View Details
Posted 2026-02-05

Lead

GXO Logistics, Inc.
Flowery Branch, GA

Logistics at full potential.  At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work …

View Details
Posted 2026-02-27