Helpdesk Analyst
Helpdesk Analyst 1
One of IDRs largest clients is looking for a Help Desk Analyst 1 to join its team in Atlanta, GA! This individual will provide technical assistance to computer users in person, over the phone, and via email.
This role is 100% onsite in Atlanta, GA.
Responsibilities of the Helpdesk Analyst 1 Include:
- Provide assistance to users with computer hardware and software issues.
- Respond to technical support issues via phone, email, and in-person
- Monitoring ticket queues
- Assigning tickets to internal and external support staff
- Escalating tickets outside of the department until resolved
Required Skills/Experience:
- 2+ years of Technical End-User Support experience
- Strong working knowledge of Windows 10 and Office 365
- Hands-on knowledge in resolving issues with PCs, Laptops, Printers, and Copiers
- Knowledge of Active Directory, SCCM, and VPNs.
- CANDIDATES MUST BE ABLE TO LIFT 30+ LBS
Whats In It for You?
- Join a flexible, friendly, laid-back work environment
- Enjoy an extremely competitive compensation and benefits package
- Enjoy true work/life balance
- Join an extremely secure organization that offers job stability
- Advance your career by joining an organization that believes in promoting from within
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRateds Best of Staffing® Client and Talent Award winner 11 years in a row
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