Office Manager
Job Description
Job Description
Office Manager ServiceTitan Expert
Compensation: $75,000$85,000 per year
Benefits: Health Insurance, 401(k) with 3% company match, PTO, and Paid Holidays About the Role
Were seeking a highly organized and experienced Office Manager with advanced ServiceTitan skills to join our growing team. This role plays a key part in keeping daily operations running smoothly, optimizing technician scheduling, supporting field teams, and ensuring top-notch customer service. If you thrive in a fast-paced environment and love keeping everything (and everyone) on track, wed love to hear from you. Key Responsibilities
ServiceTitan Management
- Utilize ServiceTitan for efficient scheduling, dispatching, and fleet coordination.
- Maintain accurate and up-to-date customer records and job details.
- Oversee daily office operations and serve as a communication hub between sales, production, and field teams.
- Manage materials and inventory for scheduled jobs to ensure seamless project execution.
- Act as the primary point of contact for customersanswer questions, resolve concerns, confirm appointments, and document all interactions in ServiceTitan.
- Deliver an exceptional customer experience with a solutions-oriented approach.
- Ensure data accuracy across all platforms, keeping customer information and job details current.
- Handle general administrative duties, including bookkeeping, invoicing, and supporting leadership with day-to-day operational needs.
- Identify inefficiencies in office and field workflows, recommend process enhancements, and help implement strategies to boost efficiency and service quality.
- ServiceTitan Expertise Advanced proficiency in dispatch, scheduling, and customer record management is required.
- Strong Organizational Skills Ability to manage multiple priorities, stay detail-oriented, and keep operations running efficiently.
- Excellent Communication Clear and professional verbal and written communication skills to engage with customers, team members, and leadership.
- Customer-Focused Mindset Positive attitude with a passion for problem-solving and creating great customer experiences.
- Technical Aptitude Comfortable using general office software, including word processing and spreadsheets.
- Adaptability Ability to thrive in a fast-paced environment and adjust to shifting priorities with ease.
- Competitive salary and benefits package
- Strong team culture with supportive leadership
- Opportunities to shape processes and contribute to a growing organization
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