Home Comfort Advisor

Job Description

Job Description

Find your Limitless with Reliable

By joining Reliable as a Home Comfort Advisor, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliable, we pride ourselves on the fact that we provide limitless opportunities for growth, and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

Summary

Home Comfort Advisors are responsible for driving revenue by generating new customer leads and converting leads into clients by forming lasting and positive relationships. The primary focus is to recommend and sell whole home products (i.e., HVAC, ventilation, water heaters/purification, electrical, IAQ and maintenance protection plans) to leads and current customers. Your duties also include assisting HVAC specialists who install, troubleshoot, and repair HVAC equipment by contacting customers, performing in-home consultations, providing quotes about the recommended service, writing proposals and contracts, and designing HVAC systems in customer homes and businesses.

This is a 100% commission role. Compensation is completely based on your performance.

Essential Functions

• Responsible for handling all sales leads (self-generated and furnished by the Company) Meet with clients, assess their needs, and present tailored whole home solutions.
• Source new clients, re-engage leads, and use a one-call close method or follow-up strategies to secure contracts.
• Evaluate home/business layouts to recommend equipment and prepare accurate proposals using specialized software.
• Responsible for executing proper follow up procedures with every customer
• Ensures that customer expectations are met and kept throughout the duration of the project to ensure complete customer satisfaction
• Develop and maintain sales that meet or exceed the profit margin and closing ratio goals assigned by the Sales Managers
• Make recommendations to the customer regarding the different options available to resolve their wants and needs
• Communicate to the consumer on the proper operation and maintenance of the installed equipment
• Answer related questions as to operation, features, and functions to the homeowner
• Identify new business opportunities by performing direct sales activities and provide support to the administrative personnel as needed
• Maintain company vehicle, ensuring cleanliness and organization, both inside and out.
• Other duties as assigned

Qualifications

• High School Diploma or GED
• At least 5 years of in-home sales experience with a proven track record of success
• Understanding of HVAC components, building codes, and energy efficiency - Trane products preferred
• Ability to properly engineer a job, perform heat load calculations and determine proper equipment sizing
• Strong interpersonal skills for building trust with customers and identifying needs.
• Excellent communication and presentation skills
• Ability to operate in a dynamic and fast-paced environment
• Excellent interpersonal, communication and analytical skills
• Highly organized with exceptional follow-through abilities
• Attention to detail
• Must pass MVR screening and maintain a good driving record
• Must be able to follow directions and work independently
• Ability to read, write and speak in English

Physical Activities & Requirements

• Physical Strength: Walking, sitting, bending, kneeling, crawling, stooping, climbing ladders and stairs and lifting and carrying up to 10 lbs. occasionally
• Environment: Work in office setting and customers’ homes including tight areas such as crawl spaces and attics. Work in varying temperatures from climate-controlled buildings to non-climate-controlled areas occasionally with extreme temperatures
• Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment.
• Work involves almost constant exposure to unusual elements, such as extreme temperatures, toxic chemicals, biohazardous materials, dirt, dust, fumes, smoke, and/or loud noises.
• Schedule: Must be available to work nights and weekends, on a rotating basis, to service emergency needs of our customers
• Visual Abilities: Must be able to correctly differentiate between colors
• Other: Must be proficient in the use of smart phones, tablets and other mobile devices

Please note that any offer of employment is conditional upon successful completion of a background check, drug screen, and motor vehicle record review (as applicable).

Reliable is proud to be an equal opportunity employer, celebrating diversity and creating an inclusive environment for all employees. We do not discriminate in our employment practices based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, pregnancy or related condition, marital status, military or veteran status or any other basis protected by federal, state, or local law.