Associate Director, Channel Management

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

Verizon’s Consumer Wholesale organization plays a crucial role in how Verizon presents itself in the marketplace, enabling additional revenue streams and subscriber growth through consumer-focused MVNO distribution channels. The Channel Management team you will be leading focuses on the day-to-day account management of VCG Wholesale Resellers accounts.

• Manage and motivate a team of client partner managers to cultivate partner engagement and plans to achieve revenue targets and objectives

• Create channel development goals and lead commercial engagements in your assigned channels, lead SoW intake & work order processes, and contract execution

• Develop and manage executive relationships internally and externally

• Provide channel leadership and direction to the broader team members within the Wholesale organization: Product, Operations, and Platform teams, as well as any external supporting organizations' teams (Legal, Finance, Revenue Assurance)

• Ensure that both the customer and Verizon are meeting all contractual obligations

• Manage external client channel communications at executive and working levels

• Lead the development and ensure execution of business and operational improvements in assigned channels

• Act as an escalation point to senior management on critical issues/risks/decision points, and management of these elements on an ongoing basis

• Provide leadership in qualifying customer strategic business requirements, contract negotiations, exhibit strong financial management, and ROI skills

• Create and manage prioritization of all ongoing client partner engagements

• Aggregate input from client partner interactions with external customers to guide product development and roadmap priorities

• Manage expenses to meet budget guidelines and adhere to all company policies, procedures, and business ethics codes

Where you'll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

What we’re looking for...

You are outcomes-driven, intelligent, hard-working, and a great team player. You thrive on new challenges and are excited by the prospect of mastering new things. You thrive in a fast-paced environment where new challenges come up every day. You can be creative and execute with urgency, with the ability to roll up your sleeves to structure a solution or craft a presentation at short notice. You are confident enough to voice well-informed, dissenting opinions, yet always treat others and their views respectfully. Learning rapidly is personally rewarding and inspires you to take intelligent risks.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience

• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training

• Channel management experience

Even better if you have one or more of the following:

• A degree.

• Negotiated agreements, influenced others to perform and to meet their goals. Ideally, external partners

• Managed complex projects with internal and external team members

• Experience with managing, coaching, and developing people

• Demonstrated organization, time management, communication, strategic, analytical, conflict resolution, and decision making skills

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $109,000.00 - $209,000.00.