Criminal Field Researcher
- Build and maintain positive working relationships with court personnel and members of the public.
- Perform research using public records indexes to retrieve relevant information.
- Accurately enter results into proprietary systems, marking them as “clear” (no information found) or recording information found in the court's primary index according to client instructions.
- Proactively communicate with the Supervisor regarding court holidays, closures, or delays, ensuring timely updates to InformData.
- Provide timely updates to the Supervisor on any issues that could impact business operations or customer commitments.
- Notify the Supervisor about courthouse structure updates, changes in processes, or fee adjustments.
- Serve as a back-up for other Field Researchers within the designated area as needed.
- Adhere to InformData’s Quality and Turnaround Time (TAT) standards.
- Report any quality concerns or trending issues to the Supervisor promptly.
- Support the ordering and completion of court copy requests.
- Conduct searches in surrounding areas or through online research when assigned
- Maintain expertise in background screening processes.
- Develop a thorough understanding of all InformData operational workflows.
- Assist in achieving and maintaining accuracy metrics, including:
- Accuracy/DPMO
- Time Service (variable and specific)
- Productivity
- Turnaround Time (TAT)
- On-Time Delivery
- Possess a High School diploma or equivalent.
- Proficient in computer software, including MS Word, Excel, Outlook, and PowerPoint.
- Type at a minimum speed of 35 words per minute.
- Thrive in a collaborative team environment.
- Demonstrate excellent written, verbal, and presentation communication skills.
- Exhibit strong attention to detail and accuracy.
- Have daily access to reliable transportation, a computer, and high-speed internet.
- Successfully complete all required introductory training.
- Be available to work during normal courthouse hours and willing to work overtime with prior notice.
- Excel at multi-tasking, time management, and maintaining detail-oriented processes.
- Must pass a comprehensive background check.
- This position requires the incumbent to work indoors at a desk for extended periods of time and use of workstation.
- Some courthouse locations may require field researchers to stand for long periods of time
- The person must be able to comprehend and follow work instructions in a fast-paced, team environment.
- This position requires the ability to interact with all levels within the organization and requires the ability to respond professionally to all individuals and work well as a team player.
- This position may be required to work overtime on occasion to meet company objectives.
- Must be able to remain in a stationary position for extended periods of time
- Must be able to occasionally move about the office to access office equipment, etc.
- Must be able to constantly operate office equipment such as a keyboard, phone, computer, copier, fax machine and printer, etc.
- Must be able to frequently communicate with and listen to other InformData employees and vendors
- Must be able to occasionally move, bend, lift, push, pull and carry no more than 20 pounds
- Must be able to view multiple monitors for extended periods of time and visually determine accuracy, details and transcribe date in close proximity of computer software
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