Service BDC Representative

Job Description

Job Description

Service BDC Representative (Part-Time | Entry-Level)

Pugmire Lincoln of Marietta
1865 Cobb Parkway SE
Marietta, GA 30060

Pay: $16.50/hour + Monthly Bonus Opportunities

Part-Time Afternoon Schedule

Monday–Friday: 12:30 PM–6:00 PM
One Saturday per Month (Rotation): 8:00 AM–1:00 PM

This position has a fixed schedule. Applicants must be available to consistently work the hours listed above.

About the Role

Pugmire Lincoln of Marietta is looking for a friendly, dependable, and customer-focused individual to join our Service Business Development Center (BDC).

This position is ideal for someone looking for steady part-time work in a professional office environment. Many team members use this role to build customer service, communication, and administrative experience before advancing into other careers or opportunities. We provide all the training you need—no automotive experience is required.

Because this is a fast-paced customer service position with a structured schedule, we're looking for candidates who are reliable, eager to learn, and committed to providing an excellent customer experience.

What You'll Do

• Answer incoming customer calls, texts, and online inquiries
• Schedule service appointments
• Make outbound calls for maintenance reminders, recalls, and customer follow-up
• Educate customers about Pickup & Delivery and Mobile Service options
• Work closely with Service Advisors and dealership staff
• Maintain accurate customer and appointment records
• Deliver a friendly, professional customer experience on every interaction

What We're Looking For

• Strong communication and customer service skills
• Friendly, professional, and dependable
• Organized with strong attention to detail
• Reliable attendance and punctuality
• Ability to consistently work the posted schedule
• Comfortable multitasking in a fast-paced environment
• Basic computer skills and the ability to learn new software
• Customer service, hospitality, retail, restaurant, receptionist, administrative, or call center experience is a plus—but not required

What to Expect

This is a high-volume customer service role where you'll spend most of your shift talking with customers by phone and text while managing multiple tasks. Success in this position requires consistency, professionalism, and the ability to stay organized in a busy environment.

If you're dependable, enjoy helping people, and are looking for a role where you can build valuable customer service and business experience, you'll do well here.

Compensation & Growth

• $16.50 per hour
• Monthly performance bonus opportunities
• Paid training
• Professional customer service and business experience
• Opportunities for advancement within Pugmire Automotive Group

Apply Today

If you enjoy helping people, communicating with customers, and being part of a team, we'd love to hear from you. Apply today and see if Pugmire Lincoln of Marietta is the right fit for you.