Operations Manager
- Assigns and prioritizes preventative and responsive work orders, projects, and tasks for their assigned zones based on guest feedback and review scores.
- Proactively communicates to external stakeholders about any facilities issues escalations and/or approvals.
- Drives a collective sense of urgency around facilities escalations and approvals with external vendors and internal teams.
- Serves as a point of escalation for onsite emergencies including but not limited to guest emergencies, fire alarms, etc.
- Uses data, tools, and technology to create and action property improvement plans in accordance with company protocol.
- Responds to guest issues as they occur, communicates with guests on site or virtually, as needed, with the intent to provide excellent customer service, measured using review scores.
- Leads staffing for their assigned area(s) of responsibility: schedule management complies with coverage requirements posed by leadership, approval/management of billables, recruiting, training, onboarding, performance management.
- Provides coverage for roles within their scope of responsibility during periods of staffing transitions, absences, and sickness.
- Serves as the primary point of contact for external stakeholders like management clients and key joint venture partners for any facilities, on site, or need-to-know information.
- Demonstrated ability to have a positive impact on guest review scores and employee utilization (primary field staff KPI) .
- Technical field experience with the ability to perform light home improvement or property maintenance tasks to achieve personal utilization targets.
- Meticulously organized and process oriented.
- Proven track record of leading a team.
- Proactive approach to problem solving (critical thinker), resourceful, and adaptable to unique and fast-paced environments.
- Quick learner with proficiency in adopting and navigating complicated systems and cloud-based platforms on desktop and mobile to track, manage, create, and communicate work tasks.
- Valid driver’s license, upstanding driving record, and access to reliable personal transportation.
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