Information Technology Intern

Position: Information Technology Intern

Department: Information Technology

Pay: $15.00

DEADLINE: Tuesday, March 31, 2026

Job Summary:

Clayton County Water Authority (CCWA)

The intern will support Information Technology by providing technical support; image hardware; deliver devices; update inventory and assists the Help Desk Technicians responding to internal requests.

The intern will provide critical support in several key areas, including:

• Provides front-line technical support to internal staff by assisting with hardware, software, and basic network troubleshooting. Configures desktops, laptops, and mobile devices for deployment; delivers and sets up devices for end users; and ensures all equipment is properly documented and updated within the inventory management system.
• Assists Help Desk Technicians in responding to internal service requests and tickets, including diagnosing issues, escalating when appropriate, and following up to ensure timely resolution. Supports account provisioning, password resets, and access management under supervision.
• Participates in system upgrades, software installations, and routine maintenance activities. Assists with maintaining documentation for processes, procedures, and technical standards.
• Demonstrates professionalism in customer service interactions, maintains confidentiality of sensitive information, and develops problem-solving and analytical skills in a real-world IT environment.
• Performs other assigned duties.

Minimum Requirements to Perform Work:

Must be a recent high school graduate entering college, undergraduate or graduate student; no experience required but some work experience preferred; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Required Licenses/Certifications:

• Must possess and maintain a valid Georgia driver’s license or ID.
• Provide an official transcript with a minimum 2.8 GPA or a college acceptance letter

Physical Demands:

This position classifies the physical exertion requirements as light work involving lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
Tasks may involve extended periods of time at a keyboard or workstation.

Work Environment:

Essential functions are regularly performed without exposure to adverse environmental conditions.
May be exposed to the outdoor elements if performing work in the field. May work evenings or weekends depending on assigned area.

At CCWA, it is our policy to provide equal employment opportunities to all employees, including temporary employees, and applicants for employment based on qualifications, abilities, and merit. Therefore, CCWA prohibits discrimination against employees, applicants or any other legally covered persons because of race, color, religion, national origin, age, sex (including pregnancy, sexual orientation and gender identity or expression), citizenship, genetic information, disability status, past, current, or prospective membership in the uniformed services or any other characteristic protected under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to job advertisements, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.