Associate Mako Product Specialist Albany, New York

Work Flexibility: Field-based

Associate Mako Product Specialist

As an Associate Mako Product Specialist at Stryker you will help improve orthopedic surgeries around the world and help us achieve our mission of making healthcare this role youll be responsible for helping surgeons use Strykers Mako robot our newest product used in robotic-arm assisted surgery. Acting as a helpful source for all things related to the Mako youll deliver exceptional service while prioritizing customer needs in a fast-paced high volume clinical environment. You will think critically and provide strategic solutions to enhance outcomes and drive trust in every interaction

What you will do

• Train surgeons and operating room staff in the operation of the companys robotic arm applications ensuring ideal placement and precision.

• Learn software for pre-operative CT scans and assist surgeons with implant planning sizing and positioning.

• Shadow and support daily account coordination manage inventory instrumentation and complete total case preparation.

• Document and report surgery support and educational events providing feedback to improve products documentation and methodologies.

• Maintain and control locally consigned equipment instruments implant and disposables inventories.

• Build foundational relationships with customers through active participation in account management and support.

• Provide prompt and accurate complaint reports in compliance with quality system requirements.

• On-call duties including evenings weekends and holidays as determined by territory needs to address urgent technical needs and ensure continuous customer support.

• Assist in product demonstrations and lab logistics .

• Solve product problems for customers promptly and efficiently.

What you need:

Required:

• 4-year degree or equivalent

• Demonstrated aptitude in technical skills and technology systems and administrative procedures ( e.g. ERP software Office Suite file processing and record management).

Preferred:

• 1 year relevant work experience

• Previous clinical experience; nursing physical therapy surgical techs athletic training personal trainers medical scribes etc.

• Extracurricular Involvement (community service leadership organizations athletic teams etc.)

Additional Information

• This position requires the handling of instruments that may have been contaminated by blood or other bodily compliance with Occupational Safety and Health Administration (OSHA) regulations Stryker will provide a safe working environment for all employees.

• Ability to lift push pull and carry up to 50 lbs

• Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects

• Must have a valid drivers license

• Fluency in written and spoken English

• $58700.00 - $81700.00 salary plus bonus eligible benefits. Individual pay is based on skills experience and other relevant factors.

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required depending on customer requirements to obtain the COVID-19 vaccination as an essential function of their role.

Required Experience:

IC