Member Experience Associate

About Belle

Belle is a fast-growing healthcare company revolutionizing in-home care — starting from the feet up. More than 25 million U.S. seniors can no longer safely care for their feet, contributing to over $38 billion in avoidable medical costs each year.

Belle trains and deploys a network of Community Health Workers — known as Belle Technicians — to deliver in-home foot exams, preventive care, and care management. Backed by advanced data science, our care model detects emerging health risks early, often before they escalate. When issues arise, our telehealth team and nurses coordinate follow-up care and take action.

The result? Belle delivers clinical outcomes on par with blockbuster drugs, without a single pill. Our model helps prevent complications, reduce hospital visits, and improve quality of life — all with care that people genuinely love.

Our mission: Bring Joy to Healthcare. Join us if our cause inspires you!

About this Role

As a Member Experience Associate, you will be the welcoming and reassuring voice of Belle, ensuring our members receive top-tier support and service. You will assist seniors with health insurance eligibility checks, scheduling, and general inquiries while creating a warm and engaging experience.

This role is more than just answering calls—it’s about building trust, showing empathy, and making every interaction meaningful.

Key Responsibilities

• Deliver compassionate, patient-focused customer service through phone, email, and SMS chat.
• Run health insurance checks to determine member eligibility and potential cost share.
• Schedule and confirm appointments, ensuring accuracy and efficiency.
• Provide clear and friendly communication, making sure members feel heard and valued.
• Proactively engage with members, addressing concerns with professionalism and care.
• Document interactions and feedback to support continuous improvement.
• Adapt to change and embrace opportunities to improve processes and service delivery.

Experience, Skills, & Personality

• Experience: 6+ months in customer service, call centers, healthcare support, or similar roles.
• Tech-Savvy: Comfortable using phone systems, Google Suite, Slack, and customer management platforms.
• Strong Communicator: Clear, patient, and empathetic speaking skills.
• Independent & Reliable: Ability to take ownership of tasks and manage time effectively in a remote environment.
• Compassion & Enthusiasm: A warm personality that fosters trust and builds relationships.
• Adaptability: Open to change and committed to continuous learning.
• Healthcare or Senior Care Experience (Preferred): Experience working with seniors or in a healthcare-related role is a plus.

Schedule & Work Environment

• Full-time, remote position with an 8-hour shift M-F between 9AM – 6PM EST (schedule TBD).
• One-week paid training during standard business hours (9AM – 6PM EST).
• Reliable, land-based, high-speed internet connection (i.e. 100Mbps+) and a quiet, private workspace required.

Benefits

• Competitive compensation.
• Health, dental and vision benefits.
• 401K.
• Paid time off, sick, paid holidays.
• Remote, flexible work schedule.

Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.