Operations Manager

The Operations Manager is responsible for ensuring the safe, efficient, and profitable delivery of landscape maintenance and enhancement services across all assigned properties. This role bridges field operations and client service by supporting crews, collaborating with Account Managers, and maintaining Piedmont Landscape Management’s high-quality standards. The Operations Manager provides leadership, develops team members, manages resources, and ensures adherence to company standards.

Our Service Delivery Model

At Piedmont Landscape Management, we operate with a team approach where:

• Account Managers face the client and handle communication, enhancement sales, issue resolution, quality control, safety, and leadership.
• Operations/Production Leadership faces the crews and manages safety, crew development, equipment, production efficiency, and discipline.

When this team approach works well, we achieve:

• Happy clients who trust our work
• Crews that are well-trained, safe, and motivated
• A proud, excited, and engaged team
• Efficient, profitable work with a strong future

Key Responsibilities

Safety & Compliance

• Enforce all company safety policies and ensure PPE use at all times.
• Monitor safety during morning dispatch, field visits, and end-of-day returns.
• Conduct safety inspections of vehicles, trailers, and job sites.
• Lead or participate in safety training and tailgate meetings.

Crew Leadership & Development

• Manage daily morning dispatch (6:30 a.m.) ensuring crews have supplies, PPE, and instructions.
• Take attendance, adjust schedules for absences, and allocate manpower effectively.
• Coach and train Crew Leaders and crew members on best practices for landscaping, equipment use, and quality standards.
• Conduct onboarding for new foreman and crew members.

Scheduling & Production

• Build and manage weekly crew schedules for maintenance and enhancements.
• Adjust routes for efficiency based on work changes, weather, and labor availability.
• Use BOSSlm and other tools to track labor hours and productivity daily.
• Ensure crews leave the yard on time and return no earlier than 4:00 p.m. without valid reason. (Orlando arrives at 3:30 to work on equipment)

Quality Control

• Visit job sites daily to evaluate safety, quality, and productivity.
• Monthly- Inspect turf, plants, shrubs, and trees; address issues directly or assign follow-up.
• Partner with Account Managers to resolve client concerns quickly and effectively.
• Lead property attack plan development for large or complex sites.

Equipment Management

• Allocate trucks, trailers, and equipment based on job needs.
• Oversee equipment condition, maintenance schedules, and repairs in coordination with mobile mechanic and in house mechanic
• Track inventory of production tools and materials; maintain readiness for all crews.

Client Interaction Support

• Engage with clients when encountered on site; document conversations and relay to Account Managers.

Administrative & Reporting

• Submit accurate crew time, route sheets, and production data daily.
• Review BOSSlm and labor efficiency reports for trends and improvements.
• Use Fleetr to monitor vehicles and promote safe driving behaviors.
• Participate in end-of-day and weekly planning meetings with the management team.

Tools & Systems Used

• BOSSlm labor and production tracking
• Fleetr vehicle monitoring
• Crew route sheets and schedules
• Daily time sheets
• New client onboarding process
• Crew disciplinary policy

Keys to Success

• Zero-tolerance safety culture
• Consistently high-quality work
• Efficient production and labor management
• Strong crew leadership and development
• Excellent communication with Account Managers
• Quick, effective problem-solving in the field

Core Competencies

• Leadership & Team Building
• Time & Resource Management
• Communication & Collaboration
• Problem Solving & Decision Making
• Quality Assurance & Attention to Detail
• Equipment Knowledge & Technical Skills

Physical Requirements

• Ability to work outdoors in varying weather conditions.
• Frequent walking, bending, lifting, and operating landscape equipment.
• Valid driver’s license and ability to operate company vehicles.

Mission Alignment:
Every action taken by the Operations Manager must support Piedmont Landscape Management’s mission:

"To grow and sustain long-term relationships through team members committed to a culture of excellence."