Customer Service Representative (Alpharetta)
We are seeking a Customer Service Representative in Alpharetta, GA to support their growing team. This role is ideal for someone who excels in communication, problem‑solving, and delivering a positive customer experience.
Job Duties
- Outbound and Inbound Calls: Make outbound calls to/received inbound calls from customers with accounts that are 5-29 days past due. Assist customers in bringing their accounts current. Handle approximately 200+ phone calls daily.
- Phone-Based Role: This position involves phone-based communication. Candidates must be comfortable working at a desk and talking on the phones for 8-hour shifts, with potential overtime.
- Root Cause Analysis: Identify the root cause of customer delinquency. Use negotiation skills and educate customers to generate effective solutions.
- Contribution to Center Objectives: Actively contribute to achieving center objectives related to delinquency management.
- Positive Attitude: Maintain an enthusiastic and positive attitude throughout interactions with customers.
- Adherence to Policies: Follow all company policies and procedures.
Desired Skill Set
- Excellent Verbal Communication: Ability to communicate clearly and effectively, ensuring easy understanding by customers.
- Multitasking Skills: Must be capable of talking and typing simultaneously.
- Customer Service Orientation: A focus on providing exceptional service to customers.
- Strong Phone Skills: Proficiency in handling phone-based interactions.
- Self-Starter Attitude: Demonstrates initiative and takes ownership of tasks.
- Self-Awareness: Recognizes personal strengths and areas for improvement.
- Adaptability to Feedback and Change: Open to receiving feedback and adaptable to changes in processes.
- Proactive Learning: Willingness to learn and stay updated on relevant information.
- Preferred Bilingual (Spanish): Proficiency in both English and Spanish.
- Preferred Qualification: A 4-year college degree.
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