Sales Insights Analyst

Senior Salesforce Developer/Lead

Mettawa, IL, USA (Work from Office)

(/-EAD/L2s/TN/E3-EAD)

Responsibilities:

List up to 10 main responsibilities for the job. Include information about the accountability and scope.

Responsible for leading development, testing, release, and operations of applications built on Salesforce.com platform.

Manage technical team (onsite & offshore) of tech leads, project managers, DevOps engineer, developers, QA engineers, administrators and provide them necessary support to ensure final deliverables meet business objectives.

Manage and oversee day-to-day activities of release team and ensure adherence to AbbVie standards in project execution methodology, quality assurance and continuous improvement.

Responsible to work with stakeholders and develop delivery plan with dependencies and execute the plan for releases; monitor risks during release cycle & devise mitigation plan for risks, make sure dependent deliveries from other teams are aligned to meet the release timeline; effectively escalate issues, report release status, risks, and mitigation plans to program team.

Responsible to meet with development teams regularly to ensure team has needed access, tools, and processes to complete their work, remove any impediments, get their feedback on areas of improvement and work with management to implement improvements.

Responsible for compliance with applicable AbbVie Software development lifecycle Policies and procedures.

Responsible to make sure engineering team follows the current delivery process and seek feedback from team to improve/optimize delivery process for sustainable, scalable, and repeatable delivery.

Measure the quality of solution delivery & production operations; track and report the project spend; Capacity planning and resource optimization.

Manage application operations, monitor operational metrics, SLAs, help prioritize issue fixes, review, and publish operational metrics.

Able to work independently with minimal oversight; deliverables and relationships are monitored through periodic reviews.

Maintains hands-on technical expertise by making technical contributions to software development and QA processes.

Proactively manage changes in project scope, identify possible crises and devise contingency plans.

Oversee and provide estimates for all resources required to achieve project goals and manage assigned budget throughout execution of project.

Work with Solution architects to provide expert level advise and participate in the ECO system solutioning that need Salesforce org involvement.

Support technical roadmap for the salesforce org and influence business, product owners and leadership team to sponsor the technical roadmap items and add to the platform roadmap. Act as the trusted advisor for the business to design and architect solution to business problems.

Stay up to date with the salesforce releases, features and functionalities and provide guidance on leveraging new capabilities during the solutioning and design phase; identify technical debt items in the platform that were built using older salesforce technology/features and ensure they are addressed on timely.

Build proof of concepts (POC) to enable business needs with salesforce technology, features and functionalities.

Demonstrate creative 'out of the box' thinking to solve difficult problems and champion new technologies to achieve project goals.

Demonstrate deep knowledge of the pharmaceutical business, and utilize this knowledge in the rapid advancement of agile, impactful, and cost-effective solutions.

May mentor/supervise a team of one or more and guide and evaluate the performance of those individuals; is accountable for the effective performance of the team/individuals.

Qualifications:

• Bachelor's Degree with 8 years of experience; Master's Degree with 7 years of experience; PhD with 3 years of experience in application program development. Work experience in the pharmaceutical industry preferred.
• Requires indepth knowledge of the systems development life cycle, client area s functions and systems, and systems application program development technological alternatives.
• Salesforce.com certification administrator/developer/consultant certification and Platform Developer.
• 6+ years of work experience in technical project execution on large enterprise projects, with experience in business requirements analysis, Solution architecture, designing and solution delivery.
• 6+ years of experience in implementing and delivering solutions built on Salesforce platform and exposure to Service Cloud implementation. Health Cloud experience is preferred.
• Exposure and understanding of enterprise architecture principles, Salesforce Well architected concepts, have implemented Salesforce scalable and sustainable solutions using best architecture principles.

Tools and skills you will use in this role:

• Salesforce.Com, Service Cloud, Health Cloud
• Hands On experience in Apex, Triggers, LWC, Flows, Visualforce Page and Integration features
• Experience in Web development with HTML5, CSS, JavaScript and JavaScript framework.
• Object Oriented Design and design patterns.
• DevOps CI/CD/CT experience in Salesforce Eco system.