Front of House Shift Lead

Job Title: Front of House (FOH) Manager

Location: Chick-fil-A Glenwood

Availability Window: 5:00 AM - :500 PM or 11:00 AM -11:00 PM

Position Type: Full-Time

Pay: $45k

Job Summary:

We are seeking an experienced and dynamic Front of House Leader to join our team. The ideal candidate will be responsible for overseeing the front of house operations, ensuring exceptional customer service, and leading a team of front of house staff. This role requires strong leadership, communication, and organizational skills.

Key Responsibilities:

• Team Leadership: Recruit, train, and mentor front of house staff to ensure a high level of performance and customer service.
• Customer Experience: Ensure an outstanding guest experience by maintaining a welcoming and efficient environment.
• Operations Management: Oversee daily FOH operations, including. order accuracy
• Communication: Serve as the main point of contact between the FOH team and the kitchen, ensuring smooth communication and service flow.
• Problem Solving: Address and resolve customer complaints and service issues promptly and effectively.
• Inventory and Supplies: Manage FOH inventory and supplies, ensuring that all necessary items are stocked and in good condition.
• Performance Monitoring: Monitor staff performance and provide constructive feedback to enhance service quality.
• Compliance: Ensure compliance with health and safety regulations and company policies.

Qualifications:

• Proven experience in a FOH leadership role, preferably in restaurant, hospitality, etc.
• Strong interpersonal and communication skills.
• Ability to lead and motivate a diverse team.
• Excellent problem-solving skills and attention to detail.
• Knowledge of food and beverage operations is a plus.
• Flexibility to work various shifts, including evenings and weekends.

Benefits:

• Competitive pay
• Health, Vision, Dental

How to Apply:

To be fully considered for the FOH Manager position, please submit your resume along with your application. We look forward to reviewing your qualifications!

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. The Glenwood Place location opened in June 2016. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.