Part-Time Customer Service Rep

Customer Service Representative

100% Remote - Equipment Provided

Part-Time: 25.5 hours per week

Pay Rate: $20/hr

Hours : Monday - Thursday 6pm - 11pm EST, Saturdays 12pm-6pm EST

3 Month Contract

Description:

· Handle outbound calls in a courteous and professional manner, using a written call flow and responses.

· Handle inbound calls in a courteous and professional manner, if trained on this skill (based on business needs and shift line).

· Handle all calls within an acceptable time period, dictated by our KPIs for Average Handle Time.

· Use Microsoft products such as SharePoint, Teams, and Outlook throughout the shift with minimal training. Training will be provided on proprietary software, which is Windows based.

· Use agent call flows and provided responses to effectively and professionally resolve shareholder concerns.

· Update databases in an accurate and timely manner after each call.

· Keep up to date on Campaign specifics via training, SharePoint, email or Teams chats.

· Meet all targets for Productivity, Quality, Attendance, and Code of Conduct.

· Escalate complaints and issues to the Supervisor when necessary.

· Keep the management team informed of shareholder feedback.

· May be assigned to handle ‘Toplist’ inbound & outbound calling (contacting shareholders with large investments).

· May be assigned to assist with quality (monitor and pull calls, etc.) as a ‘peer monitor’.

· May be assigned to handle routine administrative tasks for operations, training, or quality.

· May be assigned to respond via chat, email or telephone, to inquiries received via email or internet.

· May be assigned to handle “compliance’ or ‘escalated’ inquiries.

· May be assigned to assist trainers in training including answering questions and assisting in role playing with other proxy representatives.

· May be assigned to assist in providing support on an ad hoc and temporary basis to proxy representatives, in the short-term absence of the team leader.

· Other duties as required.

Skills:

Customer service, Phone Calls, Outbound Calls, Microsoft Office, Call Center, Contact Center, Interpersonal Skills

Requirements:

· High School Diploma or GED required.

·6 months+ experience in Customer Service, Data Entry, etc.

· Ability to read, write, and speak English.

· Ability to follow a script for 5-6 hours/day on the PM shift.

· Intermediate computer skills with windows-based programs and the ability to learn new call center programs quickly is required.

· Strong ability to grasp new material and concepts quickly and effectively.

· Strong ability to think quickly to choose the correct response or option.

· Experience with Genesys Cloud software is helpful but not required.

· Required to have a quiet and secure place to work in a home, not a public place, while working on assignment.

· Must have a USB headset (no wireless) and a dual monitor set up to be successful in the role.

· Internet requirements are at least 100 Mbps for Download and 10 Mbps for Upload.

· Ability to take or place a high volume of calls per day. The goal is to handle 30 calls/hour using an auto dialer or call flow. This can include a lot of times leaving a voicemail. On average, the team leaves 11,000 voicemails per day.

#priorityeast

This is a Contract position based out of Atlanta, GA.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Mar 11, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.