Implementation Technical Lead (PLADS)
- Acting with Integrity
- Communicating Effectively
- Pursuing Self-Development
- Serving Customers
- Supporting Change
- Supporting Organizational Goals
- Working with Diverse Populations
- In-depth knowledge in employer sponsored insurance product offerings and plan design.
- Proven ability to interpret and work with employer insurance contacts and service agreements.
- Ability to influence and guide internal and external stakeholders.
- Strong knowledge of project management principles.
- In-depth knowledge of Aflac products, onboarding standards, and policy/procedure frameworks.
- Experience with executive level reporting & escalation.
- Excellent communication skills (verbal, written, presentation)
- Strong decision-making and problem-solving skills.
- Ability to work virtually with cross-functional business units and vendors to support the customer’s needs.
- Bachelor's Degree In Business Administration, Management or a related field.
- 5 or more years professional job related-work experience working with internal/external customers including experience related to employer provided group insurance products.
- Project Management expertise required, Project Management Professional (PMP) certification preferred.
- SME in Life, Absence and Disability Products
- Serves as a subject matter resource for tools and processes, ensuring proper use and up-to-date documentation.
- Assist and guide analyst in preparing deliverables, verifying accuracy, and resolving technical issues.
- Facilitates team training and knowledge sharing to support efficient implementation.
- Audit client onboarding documents and folders for completeness and quality.
- Support process improvements, workflow refinements, and change management initiatives.
- Partner with team to address customer escalations and promote service excellence.
- Proactively identifies team tool revisions and annual updates; implements updates and revisions by collaborating with internal partners.
- Identifies account services process issues, and researches and accurately identifies root causes to generates solutions.
- Supports Implementation Managers and Account Executive (AE) teams in researching and understanding the impacts of non-standard benefits and/or processes.
- Proactively identifies and escalates customer and plan design issues for resolution.
- Participates in finalist meetings as needed and facilitates finalist meeting training for the team.
- Initiates and maintains partnerships with stakeholders throughout the organization.
- Encourages cooperation by promoting common goals and building trust.
- Attends and participates in select customer meetings as appropriate, to discuss feedback and/or needed process enhancements.
- Performs other related duties as required
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