Copy of Field Tech (Desk Side) Support Analyst

Adhere to established standard operating procedures and service level agreements through the following:

Maintain exceptional customer service posture at ALL TIMES
Build strong relationships with the school administration team, including but not limited to the Principal, Assistant Principal, Main Office staff, business managers and media specialists
Arrive at the school no less than 30 minutes prior to first bell
Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported
Escalate complex issues to the senior technician for the assigned cluster as first point of contact
Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond
Perform support activities including but not limited to:
Proactively check the status of computer labs & media center computers on a daily basis
Maintain and update Chrome carts for student use
Checking Interactive Whiteboards (and Projectors) to ensure that they are functional.
Ensure "test readiness" for standardized tests through updating carts and lab equipment
Troubleshoot and/or replace Kronos hardware
Maintain and troubleshoot location Marquee signs
Troubleshoot and resolve minor wireless and network issues
Install OS updates and patches on Apple and Windows based PC devices
Install and configure printing devices.
Maintain accurate asset assignment in Nimbus
Track hardware inventory through Gigatrak system
Maintain work areas and work spaces, including MDF/IDF closets
Coordinate removal of obsolete equipment as required
Support printers and printing devices
Employment Type: Contractor
Salary: $ 24.00 Per Hour