L & D Associate

Revenue Cycle Trainer - 100% Remote

$24-26/hour | Full-Time | Permanent Opportunity

We're growing and looking for a Revenue Cycle Trainer with experience creating and updating training materials, facilitating training classes for all employees as a group and/or individual, and perform quality control checks on staff level work efforts.

Our team partners with healthcare providers and hospital organizations to deliver revenue cycle and accounts receivable support services. If you thrive in a fast-paced environment, enjoy problem solving, and have experience working insurance denials and unpaid claims, we'd love to hear from you.

The Revenue Cycle Trainer provides coaching and development opportunities for Patient Account Representatives (PARs). this role will recommend and facilitate new hire and ongoing training courses, assist with developing relevant training content, and assist with maintaining quality performances. The Revenue Cycle Trainer will also collaborate with operational leaders and other Subject Matter Experts to ensure training is relevant to the needs of each project.

Responsibilities:

Provide daily support to the PARs
Facilitate training for new and existing team members - new hire orientation, general billing and follow-up processes, system training, healthcare payer processes, client-specific guidelines, organization specific processes, etc.
Identify training opportunities, solicit feedback, and recommend training course(s) to address training needs and improve client service based upon training observations
Work fluidly with L&D leadership and members of the Operations Team to address quality concerns
Engage and attend team, client and project meetings
Build high-performance teams to deliver high quality to our clients through:
Fostering a productive teamwork environment
Identifying and developing future leaders § Leveraging diverse views to encourage innovation and help develop and grow team members
Tracking individual and team success against pre-defined key performance indicators
Providing timely, meaningful feedback (verbal and written) to staff and their direct reports.
Review and score training assessments and activities
Monitor staff attendance and performance during training
Maintain knowledge of insurance company policies and governmental regulations affecting billing practices to ensure organizational compliance
Demonstrate an elevated level of commitment to customer service in responding to the needs of internal and external stakeholders
Assure both productivity and quality standards are maintained in accordance with client contracts.
Work independently to carry out initiatives and meet deadlines
Assist with the development of the quality assurance program and training initiatives to help determine where additional training opportunities may be needed

Experience & Education:

Possess a thorough understanding of the risks and rules associated with handling Protected Health Information (PHI) and ensures the team meets all HIPAA (Health Insurance Portability and Accountability) requirements.
Firsthand knowledge and skills in Microsoft Office applications.
Vast knowledge of hospital/physician revenue cycle with specialization in billing, follow-up, third party A/R account resolution and workflow, denial management, patient access, and call center activities.
Protect sensitive, confidential information and possess excellent verbal, written, and interpersonal communication skills.
Minimum of 3 years working or training in 3rd party A/R remediation and/or medical billing.
Associate degree or 2 years of relevant experience in a formal facilitator role is required; bachelor's degree and 3 years of relevant experience in a formal facilitator role is preferred.
Experience leading a virtual classroom with 15 + participants.
Excellent communicator and proven ability to instruct and provide coaching to staff members.
Possess considerable leadership skills, fostering an atmosphere of trust.
Possess a cooperative and positive attitude toward management and co-workers by responding politely and professionally and being a valued collaborator and team player.
Firsthand experience using Epic, Cerner, Invision, Soarian, McKesson, Allscripts, Meditech, and other industry recognized Revenue Cycle Management Systems preferred.