Senior Association Manager

HomeOwners Advantage LLC
Atlanta, GA

Job Description

Job Description

Direct Reports : Assistant Property Manager, Concierge, Engineers, and other staff positions as may be applicable to the property served.

Indirect Reports : Multiple vendor and 3rd party service providers.

  • Operation/Service coordination, including but not limited to:
    • Review maintenance service requests, and work with property engineers and vendors to prioritize and execute.
    • Review and manage all operations throughout property.
    • Review and approve bids for work in common areas by contract and 3rd party service providers. Responsible for quality of their work and projects.
    • Carry out Board initiatives.
    • Accountable to Board to coordinate and ensure team executes on all common area space management related processes (leasing, marketing, construction, move in/out, aesthetics, cleaning, maintenance, life/safety, compliance, etc…
    • Manage all emergency events (fire, water, structural or human event).
    • Enforce compliance with governing documents, leases, declaration and bylaws.
    • Manage utility billing and energy conservation practices (if applicable)
    • Create annual business plan and deliver services to the community as outlined in the business plan
  • Responsible for all financial processes – A/R, A/P, and financial reporting, including but not limited to:
    • Responsible for all revenue targets.
    • Responsible for expense control within budget parameters
    • Assume accountability for 100% dues/fee collections each month.
    • Assess and collect all fines, late fees, damage assessments, security deposits/returns, utility deposits/returns, concessions, and miscellaneous income.
    • Manage vendor billing and accounts payable.
    • Responsible for cash flow management and accounts receivable at one or more properties.
    • Create and adhere to an annual operating budget.
    • Ensure financial compliance with all governing documents, leases and state commissions on an annual basis.
    • Responsible for all financial reporting.
  • Deliver excellent customer service through the following:
    • Serve as an escalation point for residents and Board.
    • Proactively communicate with residents and with Board on appropriate property related matters including weekly Board update using the HomeOwners Advantage template
    • Meet with the Board on a regular/monthly basis or on a mutually agreed upon schedule.
    • Meet with committees on a regular basis as mutually agreed upon.
    • Respond/acknowledge all resident communications within 24-hour period.
  • Responsible for leadership and people development by:
    • Management and scheduling of direct reports.
    • Developing and delivering objectives and performance appraisals of direct reports.
    • Establishing performance metrics for each property.
    • Initiating and completing the hiring process as required.
Posted 2026-04-02

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