Commercial Roofing Service Director

Job Description

Job Description

Service Director – Commercial Roofing

Location: Atlanta, GA

Salary: $90,000-$115,000

We're looking for a Service Director to build, scale, and lead a high-performing commercial roofing service division. This is a business leader role, not a maintenance manager role. You'll own revenue growth, gross profit performance, operational execution, customer satisfaction, technician development, and the long-term strategic direction of the service department.

What You'll Own

• Full P&L responsibility for the service division
• Revenue growth year over year
• Gross profit margins and job costing discipline
• Dispatch, scheduling, and territory optimization
• Technician productivity and accountability
• Customer retention and satisfaction
• Building a promotable leadership bench

Day to Day

• Develop annual revenue targets and margin goals
• Monitor weekly job costing and take corrective action
• Oversee dispatch, routing, and work order flow
• Standardize documentation in CRM (Dataforma or similar)
• Lead service response and emergency protocols
• Partner with sales on pipeline tracking and GC relationships
• Identify reroof opportunities from service clients
• Recruit and develop high-caliber technicians
• Drive safety culture and OSHA compliance

What We're Looking For

• 10+ years in commercial roofing
• 5+ years leading a service division
• Experience managing $5M+ in service revenue
• Strong financial acumen (P&L management, job costing)
• Experience with CRM systems (Dataforma, Acculynx, etc.)
• Operational discipline and data-driven decision making
• Strong leadership presence and accountability

What We Offer

• Competitive compensation package
• Health insurance and benefits after probationary period
• 401(k) match
• Profit sharing program
• Unused PTO payout
• Career advancement opportunities
• Annual family day events

This position is based in Atlanta, Georgia and is not eligible for remote work.