Coffee Operations Supervisor

Job Description

Job Description

Position Summary

The Coffee Operations Supervisor is responsible for the daily operation of the coffee operation, ensuring exceptional guest experiences through outstanding customer service, quality food and beverage execution, team leadership, inventory management, purchasing, and operational excellence.

Leadership

• Supervise and lead all coffee operations team members.
• Coach, train, and develop staff.
• Conduct pre-shift meetings.
• Assist with hiring, onboarding, scheduling, and performance management.

Guest Service

• Deliver exceptional hospitality.
• Resolve guest concerns promptly.
• Maintain a clean, welcoming environment.
• Build relationships with regular guests.

Coffee & Food Quality

• Ensure recipe consistency and portion standards.
• Monitor freshness, presentation, and food safety.

Operations

• Open and close the operation.
• Balance cash drawers.
• Complete daily checklists.
• Maintain equipment and cleanliness.
• Monitor inventory.

Purchasing & Inventory Management

• Place approved daily, weekly, and emergency orders.
• Maintain par levels.
• Receive and inspect deliveries.
• Rotate inventory using FIFO.
• Complete weekly inventory.
• Control food, beverage, and supply costs.
• Communicate with vendors.
• Recommend new products and equipment.

Purchasing Authority

The Coffee Operations Supervisor is authorized to order approved products from company-approved vendors within established inventory levels and budget guidelines. Purchases outside approved budgets require approval from the Director of Culinary or General Manager.

Qualifications

• Minimum two years supervisory experience.
• Coffee or café experience preferred.
• Strong leadership and communication skills.
• Cash handling experience.
• ServSafe Manager Certification preferred.

Performance Expectations

• Guest satisfaction
• Sales growth
• Labor management
• Inventory accuracy
• Food cost control
• Team development
• Health inspection scores