Home Care Scheduler
Job Description
Job Description
Key Responsibilities
Scheduling & Client Care Coordination
Maintain fulfillment of authorized client service hours monthly
Proactively fill open shifts and minimize lost hours
Ensure all schedule changes, gaps, and outcomes are clearly documented in real time
Communication & Responsiveness
Serve as a primary point of contact for caregiver scheduling needs
Respond promptly to service changes, call-offs, and urgent coverage needs
Maintain clear, professional communication with clients, caregivers, and internal team members
Ensure all deadlines and assignments are acknowledged and confirmed via email
Documentation & Compliance
Maintain accurate, timely call logs and scheduling documentation to support compliance and audits
Assist with maintaining up-to-date employee files and audit readiness
Patient & Caregiver Engagement
Conduct periodic check-ins with clients and caregivers to ensure satisfaction and quality of care
Support a positive, solution-oriented experience for both clients and staff
Projects & Operational Support
Assist with training coordination, onboarding sessions, and compliance tracking
Support implementation of new systems, processes, or tools
Participate in community events, workshops, or outreach efforts as needed
Qualifications
Experience in home care scheduling, or care coordination preferred
Strong organizational and time management skills with attention to detail
Ability to multitask and problem-solve in a fast-paced environment
Excellent written and verbal communication skills
Familiarity with home care operations software
Dependable, responsive, and able to meet deadlines consistently
Valid driver’s license and ability to travel locally if needed
Benefits:
Flexible schedule
Experience:
Schedule management: 1 year (Required)
Home care: 1 year (Required)
Work Location: In person
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