Home Care Scheduler

Job Description

Job Description

Key Responsibilities

Scheduling & Client Care Coordination

• Maintain fulfillment of authorized client service hours monthly

• Proactively fill open shifts and minimize lost hours

• Ensure all schedule changes, gaps, and outcomes are clearly documented in real time

Communication & Responsiveness

• Serve as a primary point of contact for caregiver scheduling needs

• Respond promptly to service changes, call-offs, and urgent coverage needs

• Maintain clear, professional communication with clients, caregivers, and internal team members

• Ensure all deadlines and assignments are acknowledged and confirmed via email

Documentation & Compliance

• Maintain accurate, timely call logs and scheduling documentation to support compliance and audits

• Assist with maintaining up-to-date employee files and audit readiness

Patient & Caregiver Engagement

• Conduct periodic check-ins with clients and caregivers to ensure satisfaction and quality of care

• Support a positive, solution-oriented experience for both clients and staff

Projects & Operational Support

• Assist with training coordination, onboarding sessions, and compliance tracking

• Support implementation of new systems, processes, or tools

• Participate in community events, workshops, or outreach efforts as needed

Qualifications

• Experience in home care scheduling, or care coordination preferred

• Strong organizational and time management skills with attention to detail

• Ability to multitask and problem-solve in a fast-paced environment

• Excellent written and verbal communication skills

• Familiarity with home care operations software

• Dependable, responsive, and able to meet deadlines consistently

• Valid driver’s license and ability to travel locally if needed

Benefits:

• Flexible schedule

Experience:

• Schedule management: 1 year (Required)

• Home care: 1 year (Required)

Work Location: In person