Service Advisor

At Mike Rezi Nissan, we strive to make every customer a customer for life. Our team is the heartbeat of our dealership, and we believe that happy employees make for happy customers. We reward individuals who are ready to work hard and stay motivated. Every employee at Mike Rezi Nissan plays a vital role in our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from us over the years. Benefits

* 401K

• Medical
• Dental
• Vision
• Employee Discounts

Responsibilities Are you ready to make a lasting impact? As a Service Advisor, you will:

• Oversee service orders and the flow of Drive Lane, ensuring customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by performing additional assignments that leave a positive impression.
• Provide concierge support for all owner inquiries, whether by phone or in person, ensuring customers are never mishandled.
• Efficiently distribute work between technicians.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain the Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems and ordering parts and tools as necessary.
• Oversee the administration of warranty claims, as well as the training and supervision of the service department.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationships with factory representatives and foster positive employee relations.

Qualifications Are you the right fit? We are looking for someone who is:

• Organized with a friendly personality
• Demonstrated ability to manage others
• Skilled in time management
• Excellent at communicating with customers
• Professional with a well-groomed appearance
• Consistently successful in service and sales
• Known for positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work independently with little supervision
• In possession of a clean driving record and a valid driver’s license
• Must have Reynolds and Reynolds Experience
• X-Time Experience is a Plus

Join us and be part of a dynamic team that values your contributions and celebrates your successes. At Mike Rezi Nissan, we are committed to creating a workplace where everyone feels valued and respected. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.