Deduction & Compliance Specialist

Job Description

Job Description

Description:

Position Summary

The Deduction & Compliance Specialist is responsible for managing customer invoice deductions, chargebacks, and compliance-related activities to ensure full payments are received and customer expectations are met. This role requires strong analytical skills, attention to detail, and collaboration with cross-functional teams to identify root causes, resolve issues, reduce compliance offsets, and manage invoice deductions efficiently.

Key Responsibilities

• Analyze, review, and research customer deductions and chargebacks in the Payor Portal and compliance exposure via the SPM tool.
• Collaborate with internal teams (sales, distribution, finance, and customer service) to resolve disputes and recover invalid deductions.
• Identify process gaps and recommend improvements to minimize compliance violations.
• Maintain documentation of deduction disputes, resolutions, and all related communications/tickets for future reference.
• Monitor customer compliance requirements and ensure internal processes align to prevent chargebacks.
• Participate in monthly update calls with distribution and relevant teams.
• Prepare and present regular reports and dashboards on deduction trends, root causes, and financial impact for leadership review.
• Partner with Accounts Receivable to ensure that contract terms, discounts, and other deductions are applied correctly and ensure that net payouts are not delayed by unresolved shortages.
• Support financial and compliance inquiries and help with escalations.
• Work closely with our main contact at ISS for updates and process training, including Payor Portal and SPM tool.

Qualifications

• 5+ years of experience in deductions management, accounts receivable, compliance, or a related financial/operational role.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage timelines and meet deadlines.
• Effective communicator with negotiation skills.
• Proficiency in Microsoft Excel and ERP systems (SAP, Oracle, NetSuite, or similar).
• Familiarity with retail compliance processes is a plus.

Key Competencies

• High attention to detail and accuracy.
• Ability to work independently and manage multiple priorities.
• Strong cross-functional collaboration and relationship-building skills.
• Proactive mindset with a focus on issue resolution and process improvement.

Company Details:

· Location: Kreate in Atlanta, GA

Kreate is an equal opportunity employer. The Statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.