Parts Order Management Advisor
- 3–5 years of proven experience in customer support or client service roles.
- Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or an equivalent combination of education and experience.
- Strong phone communication and active listening skills.
- Experience using CRM systems, inventory/order management software (e.g., SAGE), and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
- High level of accuracy, attention to detail, and organizational skills.
- Forklift operation experience a plus.
- Handle customer inquiries via phone, email, and in person regarding service parts, order status, and shipping details.
- Process customer orders, quotes, and applications accurately and promptly.
- Check inventory levels and confirm product availability for customers.
- Coordinate with logistics and warehouse teams to ensure timely and accurate order fulfillment.
- Manage and maintain customer account information and order history.
- Resolve issues related to orders, shipments, billing, or returns/exchanges.
- Follow up on customer interactions to ensure satisfaction and repeat business.
- Maintain and improve order entry and fulfillment processes.
- Customer-focused and professional communication skills.
- Excellent interpersonal and teamwork abilities.
- Detail-oriented with strong organizational and planning skills.
- Strong judgment, dependability, and professionalism under pressure.
- Demonstrates initiative, adaptability, and a commitment to continuous improvement.
- Upholds company ethics, safety standards, and diversity values.
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