Residences Concierge (Part-Time) - Waldorf Astoria Atlanta Buckhead

Waldorf Astoria is looking for a Concierge for the Residences to join this gorgeous Atlanta property!

Located in one of Atlanta's most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences ), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.

• Classification: Part-Time

Want to learn more? Hotel Website , Facebook , Instagram

What will I be doing?

As a Concierge, you will be responsible for greeting residents and guests and providing services, answering phones, retrieving small packages, mailing and facsimiling for residents. Specifically, this includes but is not limited to:

• Provide excellent service consistent with the property’s core service standards and brand attributes
• Monitor building for safety and security problems, assist in an emergency.
• Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
• Be knowledgeable of Department Residences and Hotel goals
• Maintain complete knowledge and comply with all Residential and hotel departmental policies and procedures.
• Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance
• Proactively seek to provide refined luxury service ensuring guest satisfaction
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
• Document Resident's requests for Concierge or Valet assistance.
• Maintain complete knowledge of correct maintenance and use of equipment Use equipment only as intended
• Ensure Hotel property and equipment is properly used and maintained
• Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment, or processes that negatively affect the operations
• Protect and utilize Hotel assets in a responsible and professional manner
• Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage –for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.