E-Commerce Analyst

E Commerce Analyst

Find your more with Mohawk!

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our people.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Come find your “more” with Mohawk!

What we need:

The E-Commerce Analyst is an established performer that works to facilitate and support E-Commerce functions and projects. This role is responsible for analyzing e-commerce data to provide actionable insights that drive decision-making and improve the performance of our online platforms.

What you’ll do:

• Implement setups for all new e-commerce accounts via collaboration with Electronic Data Interchange (EDI), Compliance, and Credit teams.
• Provide SKU master and pricing to new customers, and review images and page placement for accuracy.
• Update availability dates in customer portals for those that allow backorders.
• Verify accuracy of product information on all customer sites and respond to customer product questions.
• Audit EDI feeds for accuracy and to ensure buffers prevent overselling.
• Audit customer websites for correct imagery and to maximize on numbers of allowed images.
• File claims for lost/damaged packages, follow up on returns, make determinations on replacement order causes, and research ways to eliminate miscellaneous charges and deductions.
• Analyze sales reports for pricing and margin opportunities.
• Research various metrics to determine trends and develop targeted promotion ideas.
• Work on projects and assignments as part of a large work team.
• Perform accurate analyses, conduct research, and draw meaningful conclusions about potential job/work-area impacts.
• Draw from prior experience, interpret facts, and identify incomplete data/anomalies to solve problems.
• Use innovative solutions to enhance personal work and, where applicable, the work of the team.
• Effectively apply functional, process, and procedural or technical imagination to address business challenges.
• Influence others within the job area through explanation of facts and policies to resolve routine issues.
• Provide guidance and assistance to entry-level professionals.
• Analyze flash sale site histories to optimize sales opportunities based on inventory, pricing, margins, and calendar; source new .com customers.
• Perform other duties as necessary.

What you have:

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 2-4 years’ relevant experience or equivalent education and/or experience.
• Good understanding of current and trending digital technologies.
• Proficient in Adobe Photoshop, InDesign, Spark, and Premiere.

What you’re good at:

• Demonstrates strong knowledge of technical, process, and business principles as well as industry practices and standards.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.

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Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.