Implementation Manager
- Lead project management efforts for multiple customer implementations, ensuring clear communication and strong relationships with all stakeholders.
- Manage and coordinate multiple customer implementations simultaneously as the implementation lead and Saleo subject matter expert.
- Conduct discovery sessions to deeply understand customer requirements for optimal demo flow.
- Collaborate internally and cross-functionally with Engineering, Customer Success, Product, and Sales to deliver platform configurations and track progress towards timely completion of deliverables.
- Offer expert consultation through all stages of customer onboarding, from initial assessment to strategic advice on utilizing Saleo effectively.
- Guarantee timely and consistent delivery of services as per the project plan using Saleo’s implementation methodology.
- Deliver customized training sessions and documentation tailored to customer specific functionality built during the implementation process, ensuring a comprehensive understanding of Saleo's offerings.
- Work closely with Customer Success Managers to share knowledge and ensure a smooth transition into go-live and ongoing adoption.
- Troubleshoot functional issues arising from implementations.
- Champion project management excellence, ensuring client satisfaction throughout the implementation process.
- Craft Entity-Relationship Diagrams (ERDs) to assist in the implementation of SaaS platforms, enabling Saleo to simplify complex data structures.
- Address and resolve functional issues during implementations, acting as the primary technical point of contact.
- 4+ years of experience managing SaaS software implementation projects in a SaaS environment.
- Proven project management skills with a focus on communication and relationship management.
- Exceptional organizational skills and excellent, timely communication skills across multiple channels.
- Outstanding public speaking skills with a flair for delivering impactful training sessions.
- Strong team collaboration skills, with an ability to work effectively amongst diverse teams and roles.
- Extraordinary problem-solving skills that lead to developing and proposing solutions.
- An ability to think on your feet while addressing challenges head-on.
- High adaptability with a willingness to embrace change and learn new tools or processes as the business evolves.
- Positive and empathetic, ready to tackle challenges with a customer-first mindset.
- Ability to work in an office-setting, remotely, and occasionally on location at customer sites.
- Location: Alpharetta, GA
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