Product Manager

This position is based in our Alpharetta office, with the possibility of hybrid work; candidates must be willing to commute to Alpharetta.
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Position Summary: <\/b>
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The Product Manager role is a critical member of TaxConnex’s Product and Technology Services team and is a major contributor to the company’s success. This role oversees the development, documentation, and support of company products. The ideal candidate has a strong background in product management, excellent communication skills, and a passion for creating exceptional user experiences.
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Product Development: <\/b>
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• Lead the end -to -end product requirements lifecycle, from ideation to launch
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  • Collaborate with cross -functional teams to define and document product requirements and specifications.
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  • Ensure that products align with the company's strategic goals and meet user/customer needs.
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  • Conduct market research and analysis to identify industry trends and competitive products. <\/span>
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    Quality Assurance (QA) – Proprietary Software: <\/b>
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    • Develop, execute, and maintain test plans, test cases, and test scripts for new features, enhancements, and bug fixes.
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    • Perform functional, regression, integration, and user -acceptance testing.
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    • Validate data accuracy, workflows, system performance, and end -to -end functionality.
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    • Document defects clearly and thoroughly and track resolution
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    • Track and report on testing progress, quality metrics, and release readiness.
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    • Contribute to continuous improvement of QA processes, tools, and documentation. <\/span>
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      Documentation: <\/b>
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      • Develop comprehensive product documentation, including user guides, API documentation, and release notes.
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      • Work closely with technical writers to create clear and user -friendly documentation.
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      • Maintain documentation to reflect product updates and changes.
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        Product Support: <\/b>
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        • Serve as a point of contact for support escalations related to the product.
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        • Collaborate with the support team to address and resolve product -related issues in a timely manner.
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        • Gather feedback from support interactions to inform product improvements.
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          Perform additional duties or ad -hoc projects as assigned by the manager <\/span>
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          Requirements <\/h3>

          • <\/b> Bachelor's degree in business, engineering, or a related field
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          • 3+ years’ proven experience as a Product Manager, with a track record of successful product launches.
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          • Strong analytical and problem -solving skills.
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          • Excellent communication and interpersonal skills.
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          • Experience in documenting complex technical products.
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          • Familiarity with customer support processes and tools. <\/span>
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            In addition to the above noted functional skills and position requirements, TaxConnex focuses on behavioral competencies to drive our culture, company and individual success. A few of these competencies most relevant to this position are noted below.
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            Critical Competencies: <\/b>
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            • A strong “client -first” mentality <\/span><\/span><\/span><\/span>
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            • An entrepreneurial spirit and desire characterized by personal initiative and deep commitment <\/span><\/span><\/span><\/span>
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            • Willing to roll -up their sleeves and do what is necessary to grow and delight clients <\/span><\/span><\/span><\/span>
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            • Proactive with a high sense of urgency and responsiveness <\/span><\/span><\/span><\/span>
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            • Detail Oriented <\/span><\/span><\/span><\/span>
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            • Analytical reasoning with the ability to learn, process information, and solve problems <\/span><\/span><\/span><\/span>
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            • Communicates thoughts clearly and effectively, verbally and written. Listening skills to interpret both the verbal and non -verbal messages <\/span><\/span><\/span><\/span>
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            • Develops trust <\/span><\/span><\/span><\/span>
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            • Delivers on performance goals and is consistent in meeting client commitments <\/span><\/span><\/span><\/span>
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            • Makes efficient use of resources and time and follows internal processes <\/span><\/span><\/span><\/span>
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            • Teamwork - Develops and fosters effective relationships within and across teams to achieve results in an environment of mutual respect
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