Customer Service Representative
Why You’ll Love Working With Us:
- Full Benefits Package – 100% employer-paid Medical, Dental & Vision for full-time employees.
- 401(k) + 4% Employer Match – Invest in your future while building your career.
- 24 Paid Days Off/Year – Because work-life balance matters.
Now Hiring: Customer Service Representative – Atlanta, Georgia
Full-Time | Weekend Availability Required
Are you passionate about helping people during important life moments—moves, transitions, and new beginnings? Do you enjoy problem-solving and delivering service that truly makes a difference? If so, we’d love to hear from you!
We are a growing real estate owner/operator of self-storage facilities dedicated to providing secure, convenient, and customer-friendly storage solutions. Our success is built on exceptional service, operational excellence, and a commitment to making storage simple and stress-free for our customers. From first inquiry to long-term storage needs, our team ensures every customer interaction is handled with care, professionalism, and efficiency. Reporting to the Director, Sales and Customer Care , the Customer Service Representative plays a vital role as a frontline ambassador for our company. You will manage customer service inquiries, support overflow sales calls, and help customers find the right storage solutions—while upholding the highest service standards. You will:- Take ownership of customer inquiries and deliver solutions tailored to customer needs
- Handle inbound customer service calls while maintaining a 95% answer rate
- Monitor support queues and address customer-related issues promptly
- Answer rollover sales calls using provided scripts to ensure a positive experience
- Manage customer credits and assist with claim management
- Identify and report operational issues or gaps in procedures
- Support ad hoc operational projects as assigned by the Call Center Supervisor
- Perform other duties as needed to support the team’s success
- Bachelor’s degree or equivalent experience (preferred)
- 2+ years of customer service experience (preferred)
- Flexibility to work varied schedules, including weekends
- A genuine passion for delivering exceptional customer service
- Excellent verbal and written communication skills
- A pleasant, professional phone presence
- Strong time management and organizational skills
- Confidence handling customer concerns and resolving conflicts
- Ability to remain calm and effective in a sometimes high-pressure environment
- A collaborative mindset and ability to work well with others
Apply today and become an essential part of our customer care team!#ZR
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