Front Desk Night Audit

Overview:

Responsible for maintaining daily financial reports and providing exceptional customer service when checking guests in/out of hotel.

Responsibilities and requirements:

Check figures, postings, and documents for accuracy.

Record, store, access, and/or analyze computerized financial information.

Control and secure cash and cash equivalents for property according to cash handling policy and procedures.

Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.

Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.

Audit statistical, financial, accounting, auditing, or payroll reports and tables.

Audit and reconcile all revenue postings.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises.

Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.

Welcome and acknowledge all guests according to company standards; anticipate and address guests` service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards.

Perform other reasonable job duties as requested by Supervisors.

Must always be aware of current rates, packages, and promotions.

Log and deliver all messages, packages, and mail in a timely professional manner.

Perform, compute, and ensure all tasks/duties on checklist are completed in a timely manner.

Qualifications and Education Requirements

High school diploma or GED required.

Must be 18+ years old.

Microsoft Office Suite (Outlook, Excel, Word) preferred.

Detail oriented with strong verbal/written communication skills required.

Able to work well in stressful situations and maintain composure under pressure.

Strong mathematical skills required to complete payment processing.

Must pass a background check and drug screen.

Physical requirements

Must be able to stand/walk for extended periods of time.

Able to lift, carry, push, and pull up to 10-25 lbs.

Disclaimer:

The is not an exhaustive list of all functions the employee may be required to perform. Valley Hospitality reserves the right to revise the at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.