Experienced Parts Advisor

Are you an Experienced Parts Advisor? We want to speak to you!

Requirements:

This position requires a detailed individual with solid phone and customer service skills. In addition, the Parts Advisor must be able to work independently, and as part of a team. Their goal is to strive to ensure every customer and coworker has a positive experience.

Responsibilities:

• Comply at all times with dealership standards, processes, policies and regulations to encourage safe and efficient operations as well as a positive customer experience
• Offer exceptional customer service to clients and resolve customer concerns promptly
• Sell/offer parts and accessories to meet monthly forecasts (only sell what the customer needs)
• Assist the Parts Manager in the ordering of needed parts
• Issue parts and accessories to technicians in a timely manner
• Communicate the arrival of parts with customers, coworkers, and service department alike
• Work closely with all team members to achieve dealership and department goals
• Seek and gain Stellantis product knowledge, computer system knowledge, and vehicle brand knowledge

Additional Duties May Include:

• Assist in tracking incoming and outgoing parts
• Package and ship parts to the Stellantis return center as necessary and complete the appropriate paperwork
• Learn the parts and accessories available for electrified vehicles, including home-charging systems
• Maintain parts/accessories display in customer waiting area and service drive
• Maintain special order parts bin
• Maintain customer back order file
• Deliver parts to customers (retail, wholesale, etc.) as needed
• Process all parts invoices and related paperwork in a timely manner

Additional Requirements:

• Must have a current driver’s license
• Must be able to lift up to 50 pounds independently; with frequent reaching, walking, and bending
• Ability to work weekends, in some cases
• Good computer skills
• High school diploma or equivalent is required

We Offer:

• Paid training
• Excellent compensation including top tier pay for those with experience
• Many opportunities for promotion (including into full-time positions if desired) with 3 locations with more locations on the horizon.
• Proven, unique team structure and process that creates great relationships with happy clients

We are looking for technologically-adept team players who will work to make a difference in the lives of our customers and continue to make our dealership a great place to visit. The number one responsibility for EVERYONE at The Jimmy Britt Automotive Family is developing long-lasting relationships with both their coworkers and our customers. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.