Technical Software Trainer

Thu, 01/08/2026 - 07:11

The Technical Trainer is responsible for designing, delivering, and continuously improving training programs for Intacct Support Analysts in the EMEA region. This role plays a key part in onboarding new team members, enhancing the skills of existing analysts, and ensuring consistent, high-quality support aligned with our support standards.

This is a hybrid role: 3 days per week in our Lawrenceville office.
• Deliver structured onboarding and technical training programs for new Intacct Support Analysts across the EMEA region.

• Design and update learning materials, guides, and curriculum to reflect product updates, support processes, and best practices.

• Collaborate with product experts, team managers, and coaches to identify training needs and skill gaps.

• Track learning outcomes, gather feedback, and adjust training programs for continuous improvement.

• Maintain up-to-date knowledge of Intacct products, support procedures, and internal tools.

• Develop Support certification, refresher training, and targeted upskilling initiatives.

• Promote a learning culture through knowledge sharing and collaboration across regions.

Qualifications:

· Proven experience (3-5 years) delivering technical training in a support or SaaS environment.

· Strong knowledge of Intacct or financial management software.

· Excellent verbal and written communication skills; ability to explain complex concepts clearly.

· Strong instructional design skills and familiarity with learning principles.

· Ability to engage and motivate learners in both virtual and in-person environments.

· Proficiency in using learning management systems (LMS) and training tools.

· Strong organizational skills and attention to detail.

· Customer-focused mindset and passion for enabling others to succeed.

Plenty of perks:

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)

• Comprehensive health, dental and vision coverage

• 401(k) retirement match (100% matching up to 4%)

• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

• 5 days paid yearly to volunteer (through Sage Foundation)

• $5,250 tuition reimbursement per calendar year starting 6 months after hire date

• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

• Library of on-demand career development options and ongoing training offerings

What it’s like to work at Sage: Careers homepage - Glassdoor reviews - LinkedIn page -

#LI-JM1