HVAC Service Supervisor

Job Description

Job Description

HVAC Service Supervisor Commercial HVAC Service Supervisor

The Commercial HVAC Service Supervisor is responsible for leading field operations, supporting technicians, and ensuring high quality service delivery across an assigned territory. This role blends technical oversight, team leadership, customer communication, and operational coordination to maintain strong performance and drive continuous improvement.

Key ResponsibilitiesLeadership and Team Management

• Provide daily leadership and guidance to field technicians in the assigned region.

• Supervise staff performance, including coaching, corrective actions, and policy compliance.

• Participate in interviewing, hiring, and onboarding new team members.

• Train technicians on updated procedures, technologies, and safety requirements.

• Support new employees through ongoing development and mentorship.

Operational Oversight

• Manage technical issues, labor allocation, and workflow planning.

• Conduct site visits to ensure quality standards and operational efficiency.

• Ensure all technicians maintain required safety training, PPE, and regulatory compliance.

• Oversee fleet and equipment maintenance, including inspections and inventory.

• Coordinate with dispatch and CSR teams on scheduling and call assignments.

• Order and schedule delivery of equipment and materials for projects.

Customer and Stakeholder Communication

• Serve as the primary communication link between field operations and office leadership.

• Address customer concerns promptly and professionally.

• Collaborate with sales teams on new opportunities and ongoing customer relationships.

• Communicate staffing needs, operational updates, and field issues to management.

Performance and Reporting

• Monitor and report on team performance, productivity, and service quality.

• Ensure timely and accurate data collection and quality checks.

• Maintain project timelines and budgets to ensure successful execution.

• Submit incident, accident, and safety reports according to company protocols.

Required Knowledge, Skills, and Abilities

• Proven leadership experience in field operations or service environments.

• Strong communication skills with the ability to lead and motivate teams.

• Basic understanding of financial concepts such as margins and job costing.

• Basic knowledge of HVAC controls and awareness of personal technical limitations.

• Proficiency in MS Office applications including Outlook, Word, and Excel.

• Ability to work in varying environmental conditions and adapt to shifting priorities.

• Excellent customer service and problem solving abilities.

• Strong understanding of contract terms and pricing.

• Availability for after hours and weekend support as required.

• Ability to work effectively in both field and office settings for extended periods.

Education and Experience

• High school diploma required; bachelors degree or project management certification preferred.

• Minimum of 5 years of supervisory experience in a technical, field service, or HVAC related environment.

Benefits

• Health/Vision/Dental
• PTO/Sick Leave
• 401(k)
• Holidays Off
  
  

- For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 02/12/2026 and applications will be accepted on an ongoing basis until the position is filled or closed. CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at [email protected] to make arrangements.