Service Manager
Summary Hiring an experienced Bike Shop Retail Service Manager. A passion for cycling, knowledge of bicycles, motivated sales driver, and a proactive and problem solving attitude are qualities at the top of our list!
In this job you will
- Manage the bike shop's service department with exceptional leadership and dedication to providing the highest quality retail experience.
- Manage the intake of customers bikes into the service department utilizing Bike Mart's check in process.
- Manage a group of service technicians to ensure highest quality of repair work.
- Delegates repairs to ensure deadlines are met.
- Team Player - works well as a member of a team or group, willing to help wherever needed to move the team forward.
- Servant Mentality - serve first mindset, empathy, listening, and humility
- Honesty - truthful, fair and sincere
- Hire/develop service tech’s
- Develop and mentor service employees.
- Set clear expectations to service staff to help them understand what is expected of them.
- Provide training/support for staff to help them meet expectations
- Evaluate staff to help them understand where they are in meeting expectations
- Work with buyer to ensure appropriate products are in stock when needed.
- Manage the hours of staff, balancing OT hours, getting the work done and maintaining energy and morale of staff.
- Works with Sales staff to make ready new bicycles.
- Helps create and maintains a positive environment and relationship with sales staff to communicate make ready’s and sales specific needs.
- 2+ years of bicycle retail management experience.
- 1-3 years of experience in bicycle service.
- High level of organizational ability; exceptional written and spoken communication skills.
- Detail-oriented and able to manage multiple projects simultaneously.
- Enthusiastically embraces the concept of serving the customer and providing an exceptional retail experience.
- Is capable of safely lifting and carrying 25lbs on a regular basis.
- Availability to work a flexible schedule based on business needs, including evenings and weekends
- Is intrinsically self motivated, positive, and friendly; able to work both independently and as a member of a team; and thrives in a dynamic, fast-paced environment.
- Microsoft Excel
- Bicycle Repair tools
- Training and Coaching/Development experience
- Sales Strategy formulation experience
- Paid Time Off
- Health, Dental, Vision, Short and Long Term Disability Insurance
- Generous employee discounts
- Competitive pay
- 401k
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