Operations Manager

Job Description

Job Description

About Flexport:

At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity:
We are currently seeking highly motivated individuals for a full-time position as an Operations Manager in one of our inaugural fulfillment centers. As a key member of the Flexport team, you will take on a leadership role responsible for managing operations and a team on the operating floor. This position offers a unique opportunity to invest in others, cultivate a collaborative leadership style, and contribute to shaping the future of logistics. We are looking for candidates who are eager to take on this challenge, be part of our dynamic and innovative organization, and make a lasting impact on the industry.
Role and Responsibilities:
As an Operations Manager at Flexport's Fulfillment Center, you will:

• Lead, coach, manage, and develop a team of 75-200 associates and 4+ salaried managers.
• Communicate policies and serve as the primary source of information for the team, ensuring compliance, consistency, and taking corrective action when necessary.
• Create, manage, and support recognition programs to foster a positive work culture.
• Ensure the implementation of safety programs and compliance with OSHA regulations to maintain a safe work environment for all associates.
• Establish and enforce procedures for building security and product loss prevention.
• Serve as an integral part of our Operations team, assuming the role of an Area Manager in one of our largest fulfillment centers nationwide.
• Own performance reporting for your areas of responsibility within the fulfillment center, including on-time receiving and shipping, inventory accuracy, and packing quality.
• Consistently hold yourself and your team to strict Service Level Agreement (SLA) expectations, providing clear verbal and written reports on performance and developing action plans as needed.
• Collaborate with cross-functional teams to troubleshoot fulfillment-related issues.
• Act as an escalation point for risk mitigation and issue resolution.
• Identify gaps in inventory accuracy, analyze root causes, and drive strategic initiatives for improvement.
• Analyze defect rates, identify trends, and recommend operational improvements internally and across the network.
• Contribute to the development of Standard Operating Procedures (SOPs) by documenting best practices and lessons learned.
• Work closely with the Growth and Engineering teams to prioritize the resolution of systemic problems.

Requirements:
To succeed in this role, you will need:

• A minimum of 2 years of experience managing a team of 5 or more individuals.
• Physical capability to lift up to 49 pounds with or without reasonable accommodation.
• Willingness and ability to frequently engage in physically demanding tasks such as pushing, pulling, squatting, bending, and reaching.
• Ability to stand/walk for extended periods, typically up to 10-12 hours.
• Comfort working in an environment with varying noise levels, which can sometimes

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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